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INSURANCE BROKERS' CODE OF PRACTICE

We subscribe to the NIBA Code of Practice.

The Code provides that brokers:

  • Act in the best interests of the Client;
       
  • Provide advice and guidance to enable clients to make informed decisions on risk and insurance protection;
       
  • Provide full and accurate information for effective underwriting;
       
  • Respect the client’s confidentiality in relation to all records and information;
       
  • Ensure the validity and accuracy of all documentation;
       
  • Make available all relevant documentation, policies and certificates, endorsements, and premium calculations as may be required;
       
  • Be professional, efficient and responsive in all dealings;
       
  • In the event of a claim, take every step necessary to ensure prompt and fair settlement;
       
  • Work towards maintaining and enhancing the reputation of NIBA and its members;
       
  • Act in the spirit of the Code and encourage others to do likewise.

Read more about the Code of Practice.