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Sherifa Ismail

Client Relationship Manager - Multinational Client Services, Risk Management | Dubai

  • Job Title: Client Relationship Manager
  • Business: Multinational Client Services – Risk Management Practice
  • Office Location: Dubai, UAE
  • Joined Marsh: August 2018
  • Hometown: Cairo, Egypt 
  • Education: BSc Construction Engineering
  • Interests: Outdoor sports, running, travel




Meet Sherifa

I am a team manager in the Multinational Client Services, responsible for managing global Property, Casualty, and FINPRO insurance for Fortune 100 multinational clients. I customize, benchmark, and evaluate insurance products to meet the client's global risk and insurance management needs. In addition, I am responsible for placing multiple lines of business for global accounts across countries in the Middle East and North Africa whilst maintaining steady correspondence with stakeholders across the gulf to adhere to ever-changing local regulations. 

Previously I worked as a Client Advisor in the Risk Management Practice in Egypt by placing and servicing local construction, property, and energy projects.

How does your work support our company in being the Risk Advisor of the Future?  

Marsh’s global reach, historical presence, technical knowledge, and entrepreneurial spirit gives us the ability to personalize solutions – that's something that very few other industries and competitors can do. Marsh has been able to maintain duality and maneuver between risk and reward similar to smaller, more nimble brokers whilst maintaining our global multinational footing.

With the support and encouragement of my mentors, I wholeheartedly practice personalization at Marsh day in and day out by onboarding some of the most challenging and complex risks. We apply critical thinking and character to exceed our client’s expectations by providing bespoke solutions even when we’ve been obliged, at times, to develop things ad hoc.

What excites you about working at Marsh?

Marsh's passion for growing its own talent is what excites me most. I joined Marsh through the graduate program, whereby I met colleagues all over the world. Whenever I asked people why they joined the insurance brokerage industry, the recurring theme was that it had been "unintended."  Yet, I noticed that people at Marsh stayed because they love doing what they do. Marsh’s working environment embraces and promotes diversity among colleagues, compassion to address our client needs, and the courage to advocate on our clients’ behalf. 

From a career perspective, I believe if you take accountability and show drive and curiosity at Marsh, you will be recognized for the output you put forth. Marsh’s “Grow Our Own” philosophy allows the firm to meet our capability and capacity needs so that we can grow and evolve. This virtuous cycle infuses the firm with new energy, diverse perspectives, and smarts that builds on itself. As our talent grows and gains more experience faster, they can take on roles vacated by more experienced talent.

How do you bring your “whole self to work”? 

I share who I am. Likewise, I show interest in other people’s lives, not only from a professional standpoint but, most importantly, from a personal one too. I believe that everyone brings something to the table, be it expertise or experience. Being open provides comfort for others to reciprocate in the same manner.

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