151 Queen Street
Auckland 1140, New Zealand
You must be at least 18 years old and possess the legal authority to form legally binding contracts under applicable law to use this Site and the services provided on it.
In some specific circumstances we do pass your personal information outside of New Zealand. Please see the section on transferring information overseas below for more information.
You have the right to access personal information held about you, and may do so by contacting us at firstname.lastname@example.org. In accordance with the Privacy Act 1993, any such access request may be subject to a fee to meet our costs in providing you with details of the personal information that we hold about you. You also have the right to object to any processing that is likely to cause you damage or distress and you also have the right to rectify, block, erase or destroy inaccurate data.
Provided that you have given your consent, we may use your personal information for marketing purposes. For more information on marketing and how to adjust your preferences, please see the section on marketing below.
Collection, use and disclosure of personal information
The information gathered by Marsh from this Site falls into two categories: (1) information voluntarily supplied by visitors to our Site and (2) tracking information gathered as visitors navigate through our Site.
1. Information voluntarily provided by you
When using this Site, you may choose to provide us with information to help us serve your needs. The personal information that we collect will depend on how you choose to use this Site.
2. Where you request a brochure
If you request a brochure or further information from us, we require you to submit your name, e-mail address, the name of your organisation, and the country in which you are based so we may send you the material you have requested, and to enable us to identify if you are an existing client of Marsh.
3. Where you register with us and/or request an insurance quote
Following the quote, if you decide to proceed, we will collect personal information necessary to finalise the relevant quote and proceed with the transaction, such as your name, address, post code, contact telephone number, e-mail address, billing address or payment details, as relevant to the product. We will use your personal information to administer your policy, process claims etc. and generally manage your relationship with us. We shall pass your personal data to Legal / Marketing / HR please see the Disclosure of Your Information section for information on the categories of recipients of the personal data.
4. Where you submit comments
Finally, if you submit a comment on any of the content that you view on our Site, we will ask for your name and e-mail address, so that, if you choose, we can update you by e-mail when others also comment on the content, and also so that we can moderate the comments in line with our acceptable use policy. You should be aware that the information you provide there will be made publically available to Marsh employees and other users of the Site.
5. Tracking/Website Navigational Information
As you navigate the Site, we may also collect information through the use of commonly-used information-gathering tools, such as cookies and web beacons (collectively “Website Navigational Information”). Website Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Site (such as the web pages viewed and the links clicked). We describe this Website Navigational Information in more detail below.
Provided that you have granted your consent, we may use your personal information to provide you with information about other services and products that are offered by Marsh in the field of insurance and financial services, risk management and consulting services or our affiliated companies that we think may be of interest to you. We may contact you by post, by telephone, e-mail or other means.
Website Navigational Information
There are different kinds of cookies with different functions:
(i) Session cookies: these are only stored on your computer during your web session. They are automatically deleted when the browser is closed. They usually store an anonymous session ID allowing you to browse a website without having to log in to each page. They do not collect any information from your computer.
(ii) Persistent cookies - a persistent cookie is one stored as a file on your computer, and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.
(iii) First-party cookies: the function of this type of cookie is to retain your preferences for a particular website. They are stored and sent between the server and your computer’s hard drive. They are not used for anything other than for personalisation as set by you.
We never use third-party or unsatisfactory cookies on our Sites, although we do use third party provided web beacons (please see the section on Web Beacons).
For information on all of these categories of cookies, and for more information generally on cookies please refer to aboutcookies.org.
Where strictly necessary
These cookies are essential in order to enable you to move around the Site and use its features, such as accessing secure areas of the Site. Without these cookies, services you have asked for, such as obtaining a quote or logging into your account, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
These cookies collect information about how visitors use a Site, for instance which pages visitors go to most often, and if they get error messages from web pages. They also allow us to record and count the number of visitors to the Site, all of which enables us to see how visitors use the Site in order to improve the way that our Site works. These cookies do not collect information that identifies a visitor, as all information these cookies collect is anonymous and is only used to improve how our Site works.
These cookies allow our Site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. For instance, a Site may be able to remember your log in details, so that you do not have to repeatedly sign in to your account when using a particular device to access our Site. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customise. They may also be used to provide services you have requested such as viewing a video or commenting on an article. The information these cookies collect is usually anonymised. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.
Please consult your web browser's ‘Help’ documentation or visit aboutcookies.org for more information about how to turn cookies on and off for your browser.
We use Google Analytics to help us collate Site statistics. For further details on the cookies set by Google Analytics, please refer to the Google Code website.
This Site may also use web beacons (including web beacons supplied or provided by third parties) alone or in conjunction with cookies to compile information about users’ usage of the Site and interaction with e-mails from Marsh. Web beacons are clear electronic images that can recognise certain types of information on your computer, such as cookies, when you viewed a particular Site tied to the web beacon, and a description of a Site tied to the web beacon. We use web beacons to operate and improve the Sites and e-mail communications. We may use information from web beacons in combination with other data we have about our clients to provide you with information about Marsh and our services. We will conduct this review on an anonymous basis.
When you visit our Sites, Marsh collects your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, Marsh uses IP addresses to monitor the regions from which users navigate the Sites. IP addresses will be stored in such a way so that you cannot be identified from the IP address. If you do not wish your IP address to be stored, please opt out using one of the methods set out in section Opting out above.
Disclosure or use of your information
We may use or distribute your personal information to the extent required by law, and as described below:
(i) Providing Services. In the normal course of performing services for our clients, personal information may be shared within Marsh & McLennan Companies for research and statistical purposes, system administration and crime prevention or detection. When you supply us with information containing third party personal information (names, addresses, or other information relating to living individuals), we will hold and use that personal information to perform general insurance and other services for you on the understanding that the individuals to whom the personal information relates have been informed of the reason(s) for obtaining the personal information and the fact that it may be disclosed to third parties such as Marsh & McLennan Companies.
(iii) Agents and Service Providers. We sometimes contract with other companies and individuals to perform functions or services on our behalf, such as hosting this Site, sending e-mail messages and making phone calls on our behalf. They may have access to personal information, such as addresses, needed to perform their functions, but are restricted from using it for purposes other than providing services for Marsh.
(iv) Business Transfers. As we continue to develop our business, we might sell or buy assets. In such transactions, user information, including personal information, generally is one of the transferred business assets. Also, if either Marsh itself or substantially all of Marsh assets were acquired, your personal information may be one of the transferred assets. Therefore, we may disclose and/or transfer your personal information to a third party purchaser in these circumstances.
(v) Legal Matters. Marsh may preserve and has the right to disclose without your prior permission any personal information about you or your use of this Site if Marsh has a good faith belief that such action is necessary to: (a) protect and defend the rights, property or safety of Marsh & McLennan Companies, employees, other users of this Site, or the public; (b) enforce the terms and conditions that apply to use of this Site; or (c) respond to claims that any content violates the rights of third-parties. We may also disclose personal information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request.
(vi) Marsh Employees: We will transfer your personal information to our employees and to other employees within Marsh & McLennan Companies who will process your personal information on our behalf and in doing so, will fulfil the following functions: the marketing department will carry out all marketing activity. If it is a legal matter, this will be handled by the legal team. If it is a recruitment and / or ongoing employment matter, it will be handled by the HR team. If the processing relates to moderation of the website, this will be passed to the IT team and then on to the relevant business units. Further, the business will process personal information in order to evaluate employees, or to consider them for promotion or raises, or transfers. IT may process employee personal information and customer personal information in the course of managing systems or applications where access to such personal information is unavoidable.
Transferring information overseas
Your personal information may be transferred outside of New Zealand which may not have as robust a privacy protection regime as New Zealand, to achieve any of the purposes stated above and for systems administration. Marsh has offices in more than 100 countries around the world, please visit www.marsh.co.nz a list of our group companies to whom we may transfer your personal information. It is possible that your details or personal information collected may be passed to these offices – but only where you request that we provide services to you in another country.
Updating your personal information
It is important that the personal information that we hold about you is accurate, complete and up to date. If any of your details change you can update us by amending your personal details on your account page. You can also do this by e-mailing us at email@example.com.
Acceptable use policy
If you leave a comment on any Marsh content or participate in a Marsh discussion forum or chat room, we ask that you must do so in accordance with spirit of the following standards:
• Please be accurate and/or genuine in your comments.
• Please stay within the applicable law of your country – don’t use this Site to post defamatory, obscene, offensive, hateful or inflammatory content.
• Don’t infringe the intellectual property rights (for example copyright, trademarks or database rights) of others.
Each participant's opinion is his or her own and should not be considered as reflecting the opinion of Marsh.
We will transfer you comments to employees of Marsh & McLennan Companies who shall monitor the comments made on the website. For more information on how Marsh & McLennan Companies employees will process your personal information, please see Section Disclosure or use of your information; paragraph (vi) Marsh Employees for more information.
We have adopted the technical and organisational measures necessary to ensure the security of the personal data we collect, use and maintain, and prevent their alteration, loss, unauthorised processing or access, having regard to the state of the art, the nature of the data stored and the risks to which they are exposed by virtue of human action or physical or natural environment. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that personal information you supply will not be intercepted while being transmitted to us over the internet. We ask that you do your part by maintaining in strict confidence any computer passwords you use to access the Internet or this Site. We encourage responsible reporting of any vulnerabilities that may be found in our Sites or any application available through our Sites.
Information related to employment
This Site may provide an opportunity to submit your curriculum vitae or an application form to us or apply for a position through this Site. If you submit information for such purposes, we will use (which may include transferring) the personal information you provide to evaluate your qualifications and contact you regarding any positions at Marsh or any of its affiliated companies in which we believe you may be interested.
We may pass your personal information to other members of Marsh & McLennan Companies for the purposes of considering your application. This will involve transferring your personal information to our employees who will process your application on our behalf. For more information on how Marsh & McLennan Companies employees will process your personal information, please see Section Disclosure or use of your information; paragraph (vi) Marsh Employees for more information.
151 Queen Street
PO Box 2221
Auckland, 1140 New Zealand
Tel. 0800 627 744