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Making a Complaint

We constantly strive to provide our clients with excellent customer service and always welcome their views. We are committed to dealing with all complaints efficiently, effectively and fairly.

Our complaints handling procedures [PDF] set out the process we will follow should you have reason to complain. These procedures follow the requirements and guidance of our regulator, the Central Bank of Ireland.

A complaint can be made in writing, by telephone or in person.

Complaints should be directed to your usual Marsh contact in the first instance. Alternatively you can address your complaint to:

Assurance Manager

Marsh Ireland Brokers Limited
25-28 Adelaide Road
Tel: +353 1 604 8100
Email: quality.feedback@marsh.com

If you are unhappy with our resolution to your complaint, you may be eligible to refer your complaint to the Financial Ombudsman Service.

Their address is:

Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29
+353 1 567 7000
Email: info@fspo.ie

Further information can be found on the Financial and Pensions Ombudsman website.