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Marsh Complaints Procedure

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Confirmation of the agreement to handling of personal information

Thank you for your utilizing our Feedback Form.

We will need to collect some personal information in order to process your request effectively. We request you to agree to Marsh Japan’s “Basic Personal Information Protection Policies & Handling of Personal Information” and“Cookie Notice” below.

By clicking “I Agree ” at the bottom of the page, you acknowledge that you have read and agree to our policies.
If you do not agree to our policies, please click “I Do Not Agree” at the bottom of the page and no information will be sent to Marsh.


Basic Personal Information Protection Policies
Marsh Japan, Inc.

The Company performs work under consignment from multiple insurance companies and operates as an insurance agent. The Company also performs risk consulting and various services relating to personnel programs and employee benefit programs under consignment from multiple firms.

The Company believes that the protection of personal information through the secure and appropriate management is one of the Company’s most important social responsibilities. With this in mind, the Company shall establish a Personal Information Protection Management System in compliance with JISQ15001:2006 (Personal Information Protection Management Systems - Requirements) and shall promote the protection of personal information through company-wide efforts.

1. Appropriate acquisition, utilization and provision of personal information

Upon acquiring, utilizing and/or providing personal information, the Company shall comply with the prescribed rules and regulations and shall exclude use of information that goes beyond the intended purposes. In addition, the Company shall furthermore devise necessary measures for the purpose of implementing the appropriate handling of personal information taking into account the content and scale of the operations.

2. Compliance with laws, ordinances, etc., and the establishment of the personal information protection management system

The Company shall comply with laws and ordinances, guidelines and other imperatives stipulated by the state relating to the protection of personal information for the safe and appropriate management and protection of personal information.

3. Necessary measures for the safe management of personal information

The Company shall devise necessary measures to ensure the safe handling of personal information including the development of handling rules and relevant management structure relating to safe management for the prevention and rectification of the divulgence, loss and/or alteration of the personal information being handled.

4. Response to complaints and consultations

With regard to complaints and consultations regarding the handling of personal information, the Company shall develop a system for the acceptance of complaints and consultations regarding the handling of personal information and shall respond to complaints and consultations in good faith.

5. Operation and improvement of the personal information protection management system

The Company shall establish, operate and continuously improve its personal information protection management system in compliance with JISQ15001:2006 (Personal Information Protection Management Systems - Requirements) with the aim of promoting initiatives for the protection of personal information.

Adopted: April 1, 2005
Revised: September 17, 2010
Revised: July 1, 2016

Chikara Nakanishi, President Representative Director
Marsh Japan, Inc.


Handling of Personal Information
Marsh Japan, Inc.

Marsh Japan, Inc., shall handle personal information according to the methods set forth below based on its Basic Personal Information Protection Policies.

1. Senior Information Assets Management Officer

Hiroshi Ito, Representative Director Tel: 03-6775-6277

2. Use of personal information

The Company performs work under consignment from multiple insurance companies and operates as an insurance agent. The Company also performs risk consulting and various services relating to personnel programs and employee benefit programs under consignment from multiple firms. The Company uses personal information received through its transactions with customers (including personal information concerning members received through transactions with customer companies and organizations, personal information provided by outsourcing customers for the performance of services, and the content of telephone conversations recorded at the Company’s contact center) for the following purposes and shall provide such information to services providers to the extent necessary to achieve the intended objectives.

  1.     Development, proposal, and provision of risk management consulting services, products of insurers with which the Company does business, and ancillary and related services;
  2.     Planning, proposal, and implementation of Company events, campaigns, and seminars;
  3.     For the performance of business operations under consignment
  4.     Performance of contracts and transactions
  5.     For business-related communications (including sending greeting cards and congratulation and condolence arrangements)
  6.     In order to response to inquiries and requests for information through the Company’s website
  7.     For the performance of personnel labor management, accounting, general affairs and other operations relating to the hiring, recruitment, etc., of company employees (including employment applicants and retirees)

The Company does not engage in the use of personal information that exceeds the scope of purposes previously notified, announced, or made clear to the individual in question (“Use of Information Beyond the Intended Purposes”). The Company implements measures to prevent the use of information beyond the intended purposes. If the Company changes the intended uses of personal information, it shall announce the content of the changes by written notice to the individuals concerned or by posting on its Web site and other means.

Information concerning the intended uses of personal information by the insurers that consign the performance of work to the Company can be obtained on the Web sites of those companies.

>Insurance companies

3. Provision of Personal Information to Third Parties

Except when otherwise provided by laws and regulations, the Company does not disclose personal information to third parties without the individual’s consent.

4. Requests for disclosure of personal information subject to disclosure pursuant to JISQ15001:2006

Requests for notice, disclosure, correction, addition to or removal from, suspension of use, deletion, and suspension of provision to third parties (collectively referred to as “Disclosure”) shall be processed after confirming the requesting party’s identity. Requests relating to personal information subject to disclosure in the possession of an insurer or other company will be forwarded to that company. If an investigation of personal information subject to disclosure in the Company’s possession indicates that the information is not correct, the information shall be corrected based on those results. Requests for notice or disclosure concerning the use of personal information subject to disclosure require the payment of a fee (1,000 yen (including consumption tax) per request). Please use the contact information above to make inquiries concerning procedures and application forms.

5. Personal information subject to disclosure

Currently, Personal Information subject to disclosure that the company possesses is shown below;

(1)The Name of personal information to be disclosed

The Name of personal information subject to disclosure

  1.     Information of the referenced employee (including employment applicants and retirees)
  2.     nformation obtained from our "Inquiry Form" or "Information Request Form" posted in our Company Website.
  3.     Participants in the Company’s Seminars and Questionnaire Response Data

(2)Purpose of Personal Information

    For the purpose of personnel labor management, accounting, general affairs of company employees
    In order to respond to inquiries and requests for information through our Company website
    To plan, provide information on, and implement seminars and to develop, propose, and provide consulting services, products of insurers with which the Company does business, and services ancillary or related to those products.

(3)Authorized Personal Information Protection Organizations

Currently, our Company does not belong to any Authorized Personal Information Protection Organization

6. Complaints and consultations concerning the Company’s handling of personal information or personal information management structures

Complaints and consultations concerning the Company’s handling of personal information or personal information management structures can be made by contacting the Company at the address or telephone number indicated below. A response to the complaint or consultation will be made after confirming the individual’s identity.

<Complaint and Consultation Contact Information and Hours of Operation>

Hiroshi Ito, Senior Information Assets Management Officer

Marsh Japan, Inc.
Midtown Tower 9-7-1, Akasaka, Minato-ku, Tokyo 107-6216
Tel: 03-6775-6277
Hours of operation: 9:00 a.m. - 5:00 p.m., Monday through Friday (closed on holidays)

Web site: https://www.marsh.com/jp/en/home.html

7. Voluntary nature of personal information

The provision of personal information to the Company is voluntary. Please be aware though that the provision of service, performance of the purposes noted above and/or other operations of the Company may be obstructed in the event that personal information cannot be provided.

Adopted: September 1, 2010
Revised: September 22, 2014
Revised: August 10, 2016

Chikara Nakanishi, President Representative Director
Marsh Japan, Inc.

 

Cookie Policy

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Cookies

A cookie is an identification tag (text data) transmitted by a website to the browser you use so that the website can identify access to the website from that browser. By using cookies, the browser can be identified the next time the website is accessed, making it possible to use the website more quickly and easily.

Personal information retained by cookies is limited to the personal information that you provide, and data cannot be read from your computer’s hard drive. Also, the cookies can identify only the browser and cannot identify the individual using the browser.
You can set your browser to reject cookies, but in this case, the functions that you can use may be limited.

The Company uses only first-party cookie issued directly from this website, and we do not use third-party cookies or inappropriate cookies that can read information from sites other than this site.

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A web beacon is a small image file embedded in a website. When a particular page on this site with a linked web beacon is viewed, it is possible to statistically determine whether the webpage was visited and how many times it was visited. The Company performs these operations anonymously.

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