Replay (India): Building Business Resilience - Spotlight Service Sector

Marsh India and Mercer India jointly organized a webinar to comprehensively address the needs of the “new normal” on May 28 to discuss the issues with the health, digital and economic crises for the Service Sector.

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May 28, 2020

The COVID-19 pandemic is a rapidly evolving global event with no established playbook. As we navigate these uncharted waters, we find ourselves dealing simultaneously with the health, digital and economic crises.

Organizations are alternating between three phases: Return, Respond, Reinvent, depending on the course of the pandemic, government responses and the resilience of their industry and business.

  • Balancing economic decision with empathy.
  • Redesigning structures to improve agility by incorporating the new norms.
  • Findings from the MMB COVID 19 Pulse Survey.

Building Business Resilience - Spotlight Service Sector

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