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NZ Police: Business Travel Claims

In the event of loss or damage to property always act as if uninsured. Notify all relevant authorities (police, airline, carrier, tour operator, hotel management etc as appropriate). In respect of any claim for Personal Liability never admit liability or make an offer of payment.

On return to New Zealand, complete the Allianz Global Assistance Travel Claim form and provide to Kyle Reesor or Dean Wells at Marsh along with supporting documentation (including receipts for costs incurred, medical reports, a copy of your original itinerary and any other documentation to support your claim).

Claim settlements are paid by direct credit. Claims made in foreign currency will be converted to NZD by the insurer to calculate settlement using the exchange rate that applied at the time the expense was incurred or the loss was suffered. e.g. If you incurred costs in AUS$ but paid on a NZ credit card, the NZ credit card converted amount should be what is claimed.

NZ Police and the insurer are not liable for any difference between the amount claimed, the amount settled, any difference in the exchange rate between when the loss occurred and the claim is settled, or for any foreign exchange bank fees.

Travel Emergencies
Travelers should carry with them contact details of who their travel insurance provider is and contact them immediately should they require hospital treatment or other emergency assistance, and quote the policy number. They will arrange for the necessary action to be taken. A completed claim form is to be forwarded to Kyle or Dean at Marsh.

For New Zealand Police, the details are:

  • Insurer: Allianz Global Assistance
  • Emergency Contact: 64 9 486 9025 (reverse charges or include call cost in your claim if not possible) select option zero
  • Policy Numbers: 300000000