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National Apprenticeship Week 2018

Marsh is a proud supporter of the 11th National Apprenticeship Week (NAW 2018), which runs from Monday 5 – Friday 9 March. Over the course of the week, Marsh is  celebrating the success of apprenticeships, and sharing our stories to e encourage more young people to choose apprenticeships as a pathway to a great career in insurance and risk management.

At Marsh, we believe that becoming an apprentice helps young people take their first step to a varied and exciting career, and is an investment in their future. Launched in 2014 we have had 77 apprentices through the business in 12 locations and in 2018 we will be sponsoring 32 apprentices in 7 locations across the UK. Employed by Marsh as Client Advisers, Claims Advisers, or Technical Advisers, over the course of the two-year programme apprentices have the opportunity to gain a variety of technical and professional qualifications, including a Certificate of Insurance from the Chartered Insurance Institute.

Amita Sandhu, Head of Talent, Learning & Inclusion, UK & Ireland, Marsh, explains: “At Marsh, we are committed to growing and developing our apprentices each year - they are a key part of our young talent who are helping to shape our future business. Our Apprenticeship Programme offers comprehensive on-the-job training with the opportunity to gain a professional qualification.”

The theme for the #NAW2018 is ‘Apprenticeships Work’, and highlights how apprenticeships work for individuals, employers, community and the wider economy. Showcasing just how effective apprenticeships are at Marsh and Jelf, we talked to some of our fantastic apprentices: Corey O’Leary (UK Operations – Contract Management, Marsh), Sarah Rodway (Norwich Risk Management Practice, Marsh), Amy Marie Roberts (Resource & Utilities Team, Risk Management Practice, Marsh), Toni-Ann Harding (Financial Education team, Jelf) and Jack Capper (Client Executive, Direct and Partnerships, Jelf).

Tell us about one project or piece of work you were proud to be a part of.

Corey: I have been proud to be a part of the General Data Protection Regulation (GDPR) project that is due to be implemented later this year. This has been particularly interesting as I have been given the opportunity to work with senior management to understand the ways in which Marsh currently uses, processes and stores data in order to help us determine what action is required to comply with the legislation.

Sarah: An ongoing project with which I am involved in is the Colleague Engagement Survey output for Client Advisors in our UK Risk Management Practice. Having joined Marsh as an apprentice (I finished the scheme in September 2017), being involved in this project has provided me with a greater insight into the Marsh business, and, as a relatively new joiner, I am very proud to have been able to provide my perspective on improving engagement, as well as actively participate in seeking to develop the junior Advisory job roles.

Amy: A project that I am proud of is being a member of the Norwich Balance Committee. Balance is a Colleague Resource Group which promotes a gender intelligent environment that attracts, develops and retains talented employees. As a part of this group I have, with the help of another apprentice, started the process to create an apprenticeship mentoring system/support group.

Toni-Ann: In January 2018, I was lucky enough to be involved with a project, about financial education, to a school. I put together a presentation about managing your money, debt, student loans and tax. Once the consultant delivered the presentation, one student was quick to state that it was the best presentation they have ever had. I was very thrilled that my presentation received such praise as well as keeping 50 students engaged for an hour.

Jack: When I joined the company I was selected to contribute towards a vital project to help maintain the smooth running of an Electrical Contractors' delegated authority scheme.  The project involved assisting the migration of circa 8,000 electrical contractor insurance policies from one operating system to another.

What key skills have you learned by being on the Marsh Apprenticeship Programme?

Corey: I undertook a six month secondment where I learned how to manage a ledger with the collection and payment of funds. This also gave me the opportunity to develop my work/time management skills and my ability to work under pressure. I also learned how to tailor my language to the variety of Marsh clients around the world to ensure that I was clear, concise and professional.

Sarah: Some of the key skills I have learnt on this apprenticeship include effective communication, time management and working efficiently in a team. My role has also significantly increased my confidence in working with and meeting new people as well as building good client relationships. The apprenticeship has allowed me to build on these key skills while also supporting me in gaining my industry qualifications and developing technical knowledge through the apprentice training programme.

Amy: I have learnt a lot of skills since being on the apprenticeship programme, not just insurance based skills. I have developed my people and communication skills through communications with underwriters and brokers, both on the phone, meetings and through written communication and my confidence has also improved greatly. I have also developed my planning, time management and organisational skills and my analytical skills have also developed greatly.

Toni-Ann: I have learned a lot while being on this apprenticeship. I have learned how to deliver a presentation (which is a big part of my job now), how to communicate to colleagues and clients (which was resulted in many recognitions) and finally to take every opportunity to expand my knowledge and experience.

Jack: I have obtained many different skills since beginning my career on the apprenticeship programme, as well as developing the skills already held. Skills obtained include things like an enhanced attention to detail, effective time management, stakeholder relationship management and various sales techniques which I didn’t even think about prior to joining the scheme. In addition to obtaining new skills I have also developed skills already held including my communication, rapport building and problem solving.