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Making a Complaint

We constantly strive to provide our clients with excellent customer service and always welcome their views. We are committed to dealing with all complaints efficiently, effectively and fairly.

Our complaints handling procedures [PDF] set out the process we will follow should you have reason to complain. These procedures follow the requirements and guidance of our regulator, the FCA.

A complaint can be made in writing, by telephone or in person.

Complaints should be directed to your usual Marsh contact in the first instance. Alternatively you can address your complaint to:

Head of Quality
Marsh Ltd
Tower Place
London EC3R 5BU
Tel: 020 7357 1000
Email:  quality.feedback@marsh.com

If you are unhappy with our resolution to your complaint, you may be eligible to refer your complaint to Lloyd’s of London (Lloyd’s policyholders only) and/or the Financial Ombudsman Service.

Lloyd’s of London
One Lime Street
London EC3M 7HA
Tel: 020 7327 5693
Email: complaints@lloyds.com

Further information can be found at www.lloyds.com/complaints

The Financial Ombudsman Service (FOS)
Exchange Tower
London E14 9SR
Tel: 0800 023 4 567
Email: complaint.info@financial-ombudsman.org.uk

Further information can be found on the Financial Ombudsman Service website.