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Case Study: RECLAIM Consulting (Transit Loss/Damage)


The Challenge

An assured suffered a loss in the course of the transportation of a magnetic resonance imager (MRI) machine from Wisconsin to Puerto Rico, after it was dropped by the transport handlers. As a result, a loss of US$100,144.82 was settled by insurers.

More than a year later, the appointed adjuster referred the case to RECLAIM for recovery attention. The claim against the carriers was time-barred.

The Solution

A claim was submitted to the transportation firm’s liability insurers. Liability was initially declined. After extensive negotiations, the liability insurers agreed to reimburse the claim, excluding amounts invoiced by their insured in respect of the clean-up and return freight. Following further discussions, full settlement was agreed.

The Results

RECLAIM’s intervention and efforts ensured that a full recovery was obtained.

About RECLAIM Consulting Services
RECLAIM Consulting Services (RECLAIM) is a leading provider of claims management and recovery services. For further information, please visit our page on uk.marsh.com.

This case study is for illustration purposes only and should not be relied upon as governing your specific facts and circumstances. Actual claims are governed by your specific policy terms, conditions, limits and exclusions and are subject to individual claims review by applicable insurer representatives.