Chief Operating Officer
Mark Bates is responsible for national growth and client experience strategies on behalf of Marsh Private Client Services (PCS). He is also responsible for leading Marsh PCS’s operational teams which includes Operations, Claims, National Marketing, Business Insights, Professional Excellence and Learning & Development. Mark joined Marsh & McLennan in 1995. In prior roles at Marsh, Mark held a number of senior leadership positions on both the commercial and personal insurance sides, including Chief Marketing Officer and National Head of Client & Market Insights. Before joining Marsh, he was a partner at Oliver Wyman, another Marsh & McLennan company. There he led strategy consulting engagements with Fortune 50 companies to help them develop and execute growth and go-to market strategies. Mark also worked for CarnauldMetalbox, Europe’s largest manufacturer of food packaging, leading the transformation to lean production in the firm’s UK and German operations.