CrowdStrike Software Update Outage

A CrowdStrike software update caused outages for millions of users of Microsoft Windows devices worldwide.

If you believe the outage has impacted your business, we urge you to reach out to your Marsh contact or one of our cyber specialists as soon as possible.

Here are the ways we can help if you may have been directly or indirectly impacted.

Insurance coverage/recovery

Submitting a notice of circumstance or claim against your cyber insurance and other relevant policies.
Reviewing your current cyber insurance and related policies.
Identifying specific operational impacts and tracking actual costs incurred.

Event management

Engaging technical assistance for your organization, your customers, or your upstream customers.
Supporting crisis management and communications.

We will continue to monitor the situation and will keep you apprised of further developments.

Replay: Ongoing Risk Implications of the Global Tech Outage

View for a recap of a series of client discussions Marsh held on July 25 and July 26.

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CrowdStrike Software Update Outage

A CrowdStrike software update caused outages for millions of users of Microsoft Windows devices worldwide.

If you believe the outage has impacted your business, we urge you to reach out to your Marsh contact or one of our cyber specialists as soon as possible.

Insurance coverage/recovery

Event management

Contact information

Zi Lim

Senior Vice President, Principal, Head of Claims, Hong Kong & Macau

Tim Percival

Head of Cyber Advisory, Asia

Sean Letz

Asia Cyber Leader

Salomé Santos

Cyber Product & Claims Leader, Europe

Florian Saettler

Head of Cyber Incident Management, Europe

Gamze Konyar

Head of Cyber, SVP, Europe

Nelia Argaz

Risk Consulting Leader, Europe

Gregory van den Top

Risk Consulting Leader , Europe

Kamlesh Dayalani

Practice Leader, Marsh Claims Solutions, Middle East Senior Claims Advocate

Akshara Sharma

Vice President, Liability Claims Advocacy

Gerrit Snyman

Claims Advisor

Simon Bell

Managing Director, Cyber Practice Leader, India, Middle East and Africa

Cyber incident reporting

Edson Villar

Cyber Risk Consulting Leader, LAC

Holly Medforth

Head of Cyber Specialty, LAC

Cyber claims notifications

Harry Stratford

Claims Examiner, Advocacy

Lara Courtice

Acting Head of Cyber Claims

Gill Collins

Head of Cyber, Marsh McLennan Pacific and Head of Cyber Advisory and Cyber Incident Management, Marsh Pacific

Brylee Jaghbir

Head of Cyber, Marsh Specialty, Pacific

Cyber claims notifications

Holly Waszak

Head of Cyber Claims Advocacy

Kelly Butler

UK Cyber Practice Leader

John Scordo

Managing Director, Cyber Claims Advocacy Leader

Mark Massey

Managing Director, FACS, Claim Solutions

Jeff Hall

Vice President, FACS

Rachel Lavender

Regional Cyber Brokerage Leader, US & Canada

Ruby Rai

Cyber Practice Leader, Canada

Meredith Schnur

Cyber Practice Leader, US & Canada

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