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Codes of Practice

We subscribe to the NIBA Code of Practice.

Insurance Brokers Code of Practice

The Code provides that brokers:

  • Act in the best interests of the Client;
  • Provide advice and guidance to enable clients to make informed decisions on risk and insurance protection;
  • Provide full and accurate information for effective underwriting;   
  • Respect the client’s confidentiality in relation to all records and information;
  • Ensure the validity and accuracy of all documentation;
  • Make available all relevant documentation, policies and certificates, endorsements, and premium calculations as may be required;
  • Be professional, efficient and responsive in all dealings;
  • In the event of a claim, take every step necessary to ensure prompt and fair settlement;
  • Work towards maintaining and enhancing the reputation of NIBA and its members;
  • Act in the spirit of the Code and encourage others to do likewise.

Read more about the Code of Practice.


General Insurance Code of Practice

When we are acting as an agent of the insurer, we are bound by the General Insurance Code of Practice (GICOP). A link to the GICOP can be found here:

The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the GICOP. The GICOP covers many aspects of a consumer’s relationship with their insurer, from buying insurance to making a claim, to providing options to those experiencing financial hardship, to the process for those who wish to make a complaint.

 

“Marsh Pty Ltd (ABN 86 004 651 512, AFSL 238983) (“Marsh”) arrange this insurance and is not the insurer. The Discretionary Trust Arrangement is issued by the Trustee, JLT Group Services Pty Ltd (ABN 26 004 485 214, AFSL 417964) (“JGS”). JGS is part of the Marsh group of companies. Any advice in relation to the Discretionary Trust Arrangement is provided by JLT Risk Solutions Pty Ltd (ABN 69 009 098 864, AFSL 226827) which is a related entity of Marsh. The cover provided by the Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions. This website contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire a product, refer to the specific policy wordings and/or Product Disclosure Statements available from JLT Risk Solutions on request. Full information can be found in the JLT Risk Solutions Financial Services Guide.”