Governance

Marsh are authorised and regulated by the Financial Conduct Authority (FCA) which is the independent statutory watchdog that regulates financial services.

Governance

Marsh Ltd is a subsidiary of MMC UK Group Limited and its ultimate parent company is Marsh & McLennan Companies, Inc ("MMC"). MMC is a publicly quoted, multi-national Group.

The Board of Marsh Ltd currently has three Non-Executive Directors, comprising the Chairman and two independent Non-Executive Directors. The Board is collectively responsible for the performance and governance of the Company.

The Board has delegated day to day operational matters to the CEO. The CEO is supported by an executive group and Business Unit Committees.

Also in order to assist the Board in discharging its obligations the following Committees of the Marsh Ltd Board have been constituted:

  • Audit Committee
  • Risk Committee
  • Nominations Committee
  • Remuneration Committee.

Regulation

Marsh Ltd is authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 307511. Our authorisation can be viewed on the Financial Services Register by visiting the website or by contacting the FCA on 0800 111 6768.

Brexit

There is a risk that Brexit will impact insurance policies which straddle the date on which the UK leaves the EU, affect the settlement of claims made under policies which expire prior to, before or after Brexit, or will reduce choice of insurer following Brexit. Marsh has developed strategies to help enable post-Brexit continuity of cover for our clients:

  • We are closely monitoring insurers' progress with their Brexit plans to satisfy ourselves that they will be able to provide continuity of cover and claims settlement post-Brexit.
  • We have developed propositions to provide back-up capacity in the event an insurer on your programme does not succeed in putting in place a solution for EU risks post-Brexit.
  • Marsh can effectively achieve passporting through our EU-wide presence (including various teams in EU hubs that are closely linked to our London teams), existing licences, and breadth of experience.

If you have any questions or concerns regarding your insurance programme and Brexit, please speak to your usual Marsh contact.

Making a Complaint

We constantly strive to provide our clients with excellent customer service and always welcome their views. We are committed to dealing with all complaints efficiently, effectively and fairly.

Our complaints handling procedures [PDF] set out the process we will follow should you have reason to complain. These procedures follow the requirements and guidance of our regulator, the FCA.

A complaint can be made in writing, by telephone or in person.

Complaints should be directed to your usual Marsh contact in the first instance. Alternatively you can address your complaint to:

Head of Quality
Marsh Ltd
Tower Place
London EC3R 5BU
Tel: 020 7357 1000
Email: quality.feedback@marsh.com

If you are unhappy with our resolution to your complaint, you may be eligible to refer your complaint to Lloyd’s of London (Lloyd’s policyholders only) and/or the Financial Ombudsman Service.

Lloyd’s of London, Complaints, One Lime Street, London EC3M 7HA

Tel: 020 7327 5693
Email complaints@lloyds.com

Further information can be found at www.lloyds.com/complaints

The Financial Ombudsman Service (FOS), Exchange Tower, London E14 9SR
Tel: 0800 023 4 567
Email: complaint.info@financial-ombudsman.org.uk

Further information can be found on the Financial Ombudsman Service website.

Marsh's Modern Slavery Policy

This statement is made pursuant to Section 54, Part 6 of the Modern Slavery Act 2015 and sets out the steps the Company has taken to ensure that slavery and human trafficking is not taking place in our supply chains or in any part of our business.

See our Modern Slavery Statement and Policy

Registration Information

Name: Marsh Ltd.
Number: 1507274
Place: England and Wales
Office: 1 Tower Place West, Tower Place, London EC3R 5BU

Standard Disclaimer

The information contained within the uk.marsh.com public web site is based on sources we believe reliable and should be understood to be general risk management and insurance information only. The information is not intended to be taken as advice with respect to any individual situation and cannot be relied upon as such.

Statements concerning legal, tax or accounting matters should be understood to be general observations based solely on our experience as insurance brokers and risk consultants and should not be relied upon as legal, tax or accounting advice, which we are not authorised to provide.

This website may contain links to third party websites. Links to third party websites are provided as a convenience only. Marsh is not responsible or liable for any third party content or any third party website.

Marsh Pty Ltd (ABN 86 004 651 512, AFSL 238983) (“Marsh”) arrange this insurance and is not the insurer. The Discretionary Trust Arrangement is issued by the Trustee, JLT Group Services Pty Ltd (ABN 26 004 485 214, AFSL 417964) (“JGS”). JGS is part of the Marsh group of companies. Any advice in relation to the Discretionary Trust Arrangement is provided by JLT Risk Solutions Pty Ltd (ABN 69 009 098 864, AFSL 226827) which is a related entity of Marsh. The cover provided by the Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions. This website contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire a product, refer to the specific policy wordings and/or Product Disclosure Statements available from JLT Risk Solutions on request. Full information can be found in the JLT Risk Solutions Financial Services Guide.”