Skip to main content


Risk in Context Podcast: Overcoming challenges to DE&I

Considering the role of a diverse workforce in driving organizational success, business leaders should find ways to address persisting gaps and challenges and take sustainable action to improve DE&I.
Business people writing on notepad during seminar

Despite efforts by many organisations to address diversity, equity, and inclusion — or DE&I — issues, gaps and challenges remain. Considering the role of a diverse workforce in driving organisational success, business leaders should find ways to address persisting gaps and challenges and take sustainable action to improve DE&I.

In this episode of Risk in Context, Santonio Isom, Diversity, Equity, and Inclusion Leader for Marsh US and Canada, speaks with Julie Minor, who is responsible for Marsh’s Southeast zone global risk management client segment, Tara Lessard Webb, Corporate Governance Director at Intact Insurance Specialty Solutions, and Robert Cartwright, Jr., who served as Division Manager for environmental, health, safety, and sustainability at Bridgestone Retail Operations. They discuss recent advances in DE&I, some of the barriers that remain, and share meaningful actions that organisations can take.

The podcast also features Angela Lee, from the Asian American Insurance Network, Omari Jahi Aarons, from the National African American Insurance Association, and JP Navarro, from the Rainbow Risk Alliance. They share some of the challenges their members face and discuss what organisations can do to overcome them. 

Google Podcast Apple Podcast Spotify Podcast
Download Transcript

Key takeaways

DE&I should be a business imperative.

Business leaders should be intentional and committed to their DE&I journey, recognising that driving change and creating an inclusive culture will not happen overnight.

Solid DE&I strategies enable a broader mission.

Aside from helping drive organisations’ success and profitability, DE&I enables them to better serve people and their communities.

Lack of DE&I is a substantial risk.

Without diversity, organisations risk losing access to the best new talent that can help them deliver their strategic objectives.

About our speakers

Santonio Isom

Santonio Isom

Diversity, Equity, and Inclusion Leader, Marsh US and Canada

  • United States

Santonio Isom is the Diversity, Equity, and Inclusion Leader for Marsh US and Canada. Based in Atlanta, he works to develop and implement Marsh’s DE&I strategy and tactics to drive change. He is a seasoned diversity and inclusion practitioner with over eight years of diversity and inclusion expertise, some of which was gained during his previous 22-year career in banking.

Julie Minor

Julie Minor

Managing Director, Marsh

  • United States

Julie Minor is a Managing Director and is responsible for Marsh’s Southeast zone global risk management client segment. Based in Atlanta, she joined Marsh as a risk analyst in 2002, before becoming an Associate Client Executive in 2004. She has since held various client management and leadership roles.

Tara Lessard-Webb

Tara Lessard Webb

Corporate Governance Director, Intact Insurance Specialty Solutions

  • Canada

Tara Lessard Webb is the Corporate Governance Director at Intact Insurance Specialty Solutions. Her focus is to ensure that the business has a sustainable control environment to support objectives from both a top-line and bottom-line perspective, managing risks in accordance with best practices. She has been a longtime volunteer of the Risk and Insurance Management Society (RIMS) and currently serves as chair of RIMS’ Global Diversity, Equity & Inclusion Advisory Council.

Robert Cartwright Jr.

Robert Cartwright Jr.

Former RIMS President and Advisor to Spencer Education Foundation

  • United States

Robert Cartwright Jr. served as the Division Manager of Environmental, Health, Safety, and Sustainability for Bridgestone Retail Operations’ Northeast division, with oversight of over 470 locations in 17 states, directing all safety and compliance programs. He has been actively involved with RIMS for more than 20 years, serving in various roles, including as President/Chairman of the Global Board of Directors in 2018. His involvement with RIMS has led to his work with the Spencer Education Foundation’s Risk Manager on Campus (RMOC) program, where he is involved in expanding risk management practices to Historically Black Colleges and Universities to increase the ever expanding talent pool for future leaders.

Our people

Blake Gleeson

Chief Client Officer, MMB

Katherine Gobbi

Managing Director, Head of Recovre

  • Australia

Related insights

This publication is not intended to be taken as advice regarding any individual situation and should not be relied upon as such. The information contained herein is based on sources we believe reliable, but we make no representation or warranty as to its accuracy. Marsh shall have no obligation to update this publication and shall have no liability to you or any other party arising out of this publication or any matter contained herein. This publication is also created and published for informational purposes only. It is not intended to be a substitute for professional medical advice and should not be relied on as health or personal advice. Always seek the guidance of your doctor or other qualified health professional with any questions you may have regarding your health or a medical condition. LCPA 23/310

Marsh Pty Ltd (ABN 86 004 651 512, AFSL 238983) (“Marsh”) arrange this insurance and is not the insurer. The Discretionary Trust Arrangement is issued by the Trustee, JLT Group Services Pty Ltd (ABN 26 004 485 214, AFSL 417964) (“JGS”). JGS is part of the Marsh group of companies. Any advice in relation to the Discretionary Trust Arrangement is provided by JLT Risk Solutions Pty Ltd (ABN 69 009 098 864, AFSL 226827) which is a related entity of Marsh. The cover provided by the Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions. This website contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire a product, refer to the specific policy wordings and/or Product Disclosure Statements available from JLT Risk Solutions on request. Full information can be found in the JLT Risk Solutions Financial Services Guide.”