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With deep knowledge of the workplace and industry, our Workforce Strategies team provides clients with comprehensive solutions for their workers’ compensation, health, and safety challenges.

The workplace continues to be impacted by several factors: variable economic conditions, workers’ compensation and workplace health and safety (WHS) reforms, alternative workers’ compensation insurance arrangements, and emerging workplace and societal issues.

The Workforce Strategies Practice at Marsh is a national team of specialists who combine experience with a broad range of skills to assist clients with comprehensive solutions for their workers’ compensation, health, and safety challenges. Marsh can provide or arrange the following services:

  • Optimal insurance program design, execution, and placement.
  • Advanced analytics and modelling.
  • Tailored executive reporting solutions.
  • Claims management and assistance with advocacy.
  • Injury management.
  • Outsourced return-to-work services.
  • WHS systems and auditing.
  • Safety leadership and behavioural safety.
  • Cloud-based WHS software.
  • Wellness programs.

By combining proprietary systems and tools with knowledge of the marketplace, we can help you improve and differentiate your risk profile, and stay current on workers’ compensation and workplace health and safety issues.

Injury Management

Workplace injuries can significantly affect businesses directly, through claims costs and insurance premiums, and indirectly, in terms of a loss of productivity.

Marsh’s workplace injury management assessment is a three-part consultative review designed to assist organisations in gaining a greater understanding of the injury management systems, processes, and culture within their companies and review how these practices are currently used in the rehabilitation of injured employees.

Following the completion of the assessment, companies are provided with a detailed report outlining the strengths and weaknesses in their approach to managing workplace injuries. The report outlines key recommendations that can help the company achieve its employee health and welfare objectives. Marsh will present this report in a workshop with key stakeholders with a view to developing an action plan that can be implemented immediately.

Outsourced Return-to-Work Services

Marsh provides outsourced injury management services for a number of Australian employers. We are proud to represent these organisations as their dedicated injury management specialists.

We have identified a number of key drivers of outsourced injury management solutions and can provide the following to our clients:

  • Geographical coverage in all states.
  • Assistance in outsourcing claims management for self-insurers, NSW Loss Prevention Recovery (LPR) and national conventional scheme clients.
  • Exceptional insurer relationships.
  • Flexibility in tailoring our offering to client requirements.
  • Competitive pricing.

Please contact your Marsh representative to discuss the potential of outsourcing your return-to-work and injury management to a dedicated team of 45 specialists.

WHS Systems and Auditing

Marsh has established and maintains a national team of Exemplar Global accredited auditors, providing clients with experienced professionals to review and evaluate the effectiveness of their WHS management systems.

Marsh’s audit team is experienced in auditing WHS management systems against a number of criteria, including internal policies and procedures, legal requirements, Australian Standard AS/NZS 4801, International Standard OHSAS 18001 and the National WHS Self Insurance Audit Tool (NAT).

Marsh is also an accredited Comcare self-insurance audit provider and is engaged annually by Comcare to undertake audits of Comcare self-insurers against the requirements of the NAT.

Behavioural Risk Improvement Program

Traditional approaches to safety that include engineering and process solutions are critical for every organisation. Although such approaches can produce substantial safety improvements, organisations can often reach improvement plateaus or encounter cyclical performance. Breaking these patterns and achieving continuous improvement is difficult — it requires a change in focus.

Marsh’s behaviour-based safety process, Behavioural Risk Improvement (BRI), is based on innovative, cost-effective methods to reduce the frequency and severity of occupational incidents.

BRI creates sustainable systems where desirable (safe) behaviours are continuously identified and reinforced through observation and performance feedback. The BRI process can provide your organisation with the tools to develop a strong, positive safety culture and make lasting improvements in safety performance.

BRI complements traditional safety approaches by focusing on safe behaviours and positive results. It is a proven, sustainable approach that identifies at-risk and safe behaviours, analyses factors that support risk-taking, introduces changes that support safe behaviours, provides a proactive safety measurement system, and incorporates program monitoring to ensure ongoing effectiveness. It equips employees with the skills to influence the behaviour of others, measure the effects, and sustain improvements.

Alternative Workers’ Compensation Schemes

Stepping into the complex and strictly regulated environment of self-insurance may seem daunting, and it’s often difficult to know where to start. Marsh can help you determine if such an approach is right for your organisation and develop an appropriate alternative workers’ compensation scheme.

We can provide a comprehensive overview of the various options, predominantly focusing on assessing the financial feasibility of alternative workers’ compensation schemes within Australia, taking into account the various benefit structures and costs associated with transition and resourcing. This information is compiled into a comprehensive analysis of the overall cost of each scheme.

Our experienced team of WHS consultants are accredited lead auditors and can assess your company’s WHS management systems against the National WHS Self-Insurer Audit Tool (NAT) or other state-based self-insurer models. This process results in valuable feedback regarding eligibility for self-insurance and gives you the opportunity to eliminate any gaps prior to an application. This step is critical in ensuring a successful application and will help set up your organisation for continued improvement in performance.

Once we have determined your financial viability and assessed your eligibility from a WHS perspective, Marsh can present the findings and assist you to make a decision on which workers’ compensation scheme will be most beneficial to your organisation.

Modernising your WHS Management

Is your business tired of chasing paper, struggling with WHS compliance and in need of a fresh approach to WHS management? Marsh can provide a convenient solution to transform clients’ WHS management needs. We will help translate your old paper-based WHS management system into a state-of-the-art cloud-based compliance system. Your existing policies and procedures can be maintained or renewed, and then transformed into bespoke forms, registers, checklists, and workflows designed specifically for your business.

Marsh Pty Ltd (ABN 86 004 651 512, AFSL 238983) (“Marsh”) arrange this insurance and is not the insurer. The Discretionary Trust Arrangement is issued by the Trustee, JLT Group Services Pty Ltd (ABN 26 004 485 214, AFSL 417964) (“JGS”). JGS is part of the Marsh group of companies. Any advice in relation to the Discretionary Trust Arrangement is provided by JLT Risk Solutions Pty Ltd (ABN 69 009 098 864, AFSL 226827) which is a related entity of Marsh. The cover provided by the Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions. This website contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire a product, refer to the specific policy wordings and/or Product Disclosure Statements available from JLT Risk Solutions on request. Full information can be found in the JLT Risk Solutions Financial Services Guide.