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Governance

Sound corporate governance principles, acting with integrity, and maintaining the trust of our shareholders are among our most important values and practices at Marsh.
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The information contained within the Marsh public website is based on sources we believe reliable and should be understood to be general risk management and insurance information only. The information is not intended to be taken as advice with respect to any individual situation and cannot be relied upon as such.

Statements concerning legal, tax or accounting matters should be understood to be general observations based solely on our experience as insurance brokers and risk consultants and should not be relied upon as legal, tax or accounting advice, which we are not authorised to provide.

Annual Reports & Meetings

Global results of our financial performance are shared on our parent company, Marsh Companies, website. You can find an overview of the latest news, financial results, shareholder and stock information, annual reports and meetings on the investors page.

Company Information

Marsh Risk is a wholly owned subsidiary of Marsh Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy, and people. Marsh Companies also include global leaders Guy Carpenter, Mercer, and Oliver Wyman.

In Cyprus, our company is authorised and registered with the Superintendent of Insurance of Cyprus as Marsh Insurance Brokers Limited under registration number HE288921. For more information, please visit the Superintendent of Insurance website.

Our Whistleblowing policy can be found here.

Handling of Complaints

We constantly strive to provide our clients with excellent customer service and always welcome their views. We are committed to dealing with all complaints efficiently, effectively and fairly.

A complaint can be made in writing, by telephone or in person. Complaints should be directed to your usual Marsh contact in the first instance. Alternatively you can address your complaint to:

Marsh Ltd.
Attention: Compliance
1 Michael Michaelides Street
Limassol, 3030
+357 25 878 100
Fax: +357 25 355 869
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Should you remain dissatisfied with the way we resolve a complaint, you have the right to address your complaint to:

Financial Ombudsman Service (FOS)
Exchange Tower
London, E14 9SR
+44 20 79 641 000
Fax: +44 20 79 641 001
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk

Our complaints handling procedures set out the process we will follow should you have reason to complain. These procedures follow the requirements and guidance of our regulator.

Terms of Engagement

The general conditions under which Marsh offers its services is defined in the terms of engagement and sometimes in a personalised service level agreement. A copy of these documents is provided to the client prior to entering a contract with Marsh.

Please note that the conditions that apply to you might be different depending on the country you do business in and the services that are offered to you. Please contact us or your local Marsh representative if you wish to receive another copy of the conditions that apply to your situation.

Claims Management

The policyholder, the insured, and the beneficiary have the right, without prejudice to the possibility of turning to the Judicial Authority, to submit complaints concerning the intermediary using one of the following alternative channels:

  • By ordinary mail to the address:
    1 Michael Michaelides Street , 3030 , Limassol , Cyprus
    Attention: Complaints Handling Officer
  • By email to the email address:
    cypruscompliance@marsh.com
  • By phone at the number:
    +357 25 878100 (ask for Complaints Officer)

Please ensure to include:

  • Your name, surname, and address, along with a contact phone number if available;
  • Identification of the subject or subjects whose actions are being complained about;
  • A brief and comprehensive description of the reason for the complaint and the policy number involved;
  • Any documents useful for more fully describing the circumstances.

What to expect:

A letter confirming receipt of your complaint and informing you of the complaints handling procedure will be sent to you within two working days from the day your complaint was received by Marsh Insurance Brokers Ltd.

Marsh Insurance Brokers Ltd will provide its official response to your complaint within fifteen working days. However, if due to the nature of the complaint it is not possible for Marsh Insurance Brokers Ltd to respond within the said fifteen working days you will be informed of this in writing together with the reasons for the delay.  Marsh Insurance Brokers Ltd will also inform you in writing concerning when you should expect its official response to your complaint.

The official response of Marsh Insurance Brokers Ltd will be communicated to you by letter and shall provide the decision on the complaint.

If you are not satisfied with the result, you have the option to submit your complaint to the Financial Ombudsman (tel. 22848900, website www.financialombudsman.gov.cy).