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Governance

Sound corporate governance principles, acting with integrity, and maintaining the trust of our shareholders are among our most important values and practices at Marsh.
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The information contained within the Marsh public website is based on sources we believe reliable and should be understood to be general risk management and insurance information only. The information is not intended to be taken as advice with respect to any individual situation and cannot be relied upon as such.

Statements concerning legal, tax or accounting matters should be understood to be general observations based solely on our experience as insurance brokers and risk consultants and should not be relied upon as legal, tax or accounting advice, which we are not authorized to provide.

Annual Reports & Meetings

Global results of our financial performance are shared on our parent company, Marsh Companies, website. You can find an overview of the latest news, financial results, shareholder and stock information, annual reports and meetings on the investors page.

Company Information

Marsh Risk is a wholly owned subsidiary of Marsh Companies (NYSE: MRSH), a global professional services firm offering clients advice and solutions in the areas of risk, strategy, and people. Marsh Companies also include global leaders Guy Carpenter, Mercer, and Oliver Wyman.

In Romania our company is registered at the local Chamber of Commerce as S.C. Marsh Broker de Asigurare-Reasigurare S.R.L under registration number RBK-008/10.04.2003. For more information, please visit the Chamber of Commerce website.

In addition S.C. Marsh Broker de Asigurare-Reasigurare S.R.L is authorised and regulated by the Financial Conduct Authority. Our registration number is RBK-008/10.04.2003. For more information please visit the Financial Conduct Authority website.

Click here to download the Register of our own personnel.

Click here for the Certificate of Registration of Marsh Broker de Asigurare-Reasigurare S.R.L.

Important Information about Marsh Romania

Register of Intermediaries - RIS - Brokerage Assistants Legal Entities

Register of Intermediaries - RIS - Brokerage Assistants Legal Entities

Register of Intermediaries - RIS - Brokerage Assistants Natural Entities

Handling of Complaints

We constantly strive to provide our clients with excellent customer service and always welcome their views. We are committed to dealing with all complaints efficiently, effectively and fairly.

A complaint can be made in writing, by telephone or in person. Complaints should be directed to your usual Marsh contact in the first instance. Alternatively you can address your complaint to:

S.C. Marsh Insurance and Reinsurance Broker S.R.L.  
Floreasca Business Park, Building A1  
Calea Floreasca, no. 169A, 3rd Floor  
Sector 1, postal code 014459, Bucharest  
Phone: 021 232 1874 / 021 232 1924  
Fax: 021 232 2102
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Complaints procedure:

Click here to view the current procedure.
Click here to view the procedure valid until February 21, 2022.
Click here to view the procedure valid until February 3, 2020

Should you remain dissatisfied with the way we resolve a complaint, you have the right to address your complaint to:

Financial Supervisory Authority  
Splaiul Independenței no. 15, Sector 5,  
Postal code 050092, Bucharest  
0800 825 627  
021 659 60 51
office@asfromania.ro

In accordance with art.23 of ASF Regulation no. 4/2016 on the organization and functioning of the Alternative Dispute Resolution Entity in the non-banking financial sector (SAL-FIN), Marsh Broker de Asigurare-Reasigurare SRL, we inform the consumer by this publication on our website regarding the fact:

In the event of an unfavorable resolution of the complaint regarding an insurance product, the consumer has the right to resort to alternative dispute resolution, according to this Regulation and OG no. 38/2015, as well as regarding the conditions for accessing dispute resolution procedures. The entity to which the consumer can address is SAL-FIN.

Marsh Broker de Asigurare-Reasigurare SRL cannot refuse to resolve the dispute within SAL-FIN if the consumer has expressly and voluntarily expressed his/her option for resolution. In this regard, according to the provisions of the ASF Procedure for alternative dispute resolution by proposing a solution within the SAL-FIN of 27.04.2016, the consumer addresses SAL-FIN through a written request and is obliged to follow and comply with the conditions and provisions of the aforementioned ASF Procedure.

For complete information on alternative dispute resolution, please visit: www.salfin.ro

Terms of Engagement

The general conditions under which Marsh offers its services is defined in the terms of engagement and sometimes in a personalized service level agreement. A copy of these documents is provided to the client prior to entering a contract with Marsh.

Please note that the conditions that apply to you might be different depending on the country you do business in and the services that are offered to you. Please contact us or your local Marsh representative if you wish to receive another copy of the conditions that apply to your situation.

Managing high-risk RCA policyholders

The Romanian Motor Insurers' Bureau (B.A.A.R.) has developed and published the procedure for classifying policyholders in the high-risk category and the steps to follow for them. All details are available on the B.A.A.R. website and the procedure is available here.

PID - Product Information Documents

We continue to provide our clients with the documents received from the insurers we collaborate with in the motor insurance segment. Please note that, while we make every effort to ensure that these documents reflect the most recent versions, we kindly recommend consulting the respective insurer’s official website to confirm their validity and applicability.

Allianz (Life & Health Insurance Products)
PID Allianz sanatate
Nota de informare generica

Allianz (Travel)
PID Allianz Multitravel
PID Allianz Voiaje

ALLIANZ-ȚIRIAC
PID-RCA persoane juridice
PID-RCA persoane fizice
PID-CASCO

Asirom (Travel)
PID Asirom Travel

Asirom (Life & Health Insurance Products)
PID Asirom sanatate
PID Asirom viata

AXERIA
PID-RCA

Bupa (Life & Health Insurance Products)
PID Bupa elite
PID Bupa premier
PID Bupa select

Cigna (Life & Health Insurance Products)
PID Cigna EliteCare
PID Cigna EssentialCare
PID Cigna ExecutiveCare

CITY-INSURANCE
PID RCA
PID CASCO

Colonnade (Life & Health Insurance Products)
PID Colonnade accidente
PID Colonnade calatorii

Covea – MMA Iard
IPID Pierderi financiare Clasa 16

Defend Insurance (owned by Fortegra Company)
IPID Garantie extinsa “Car Protect” (EW)
IPID Garantie extinsa “Truck Protect” (EW)
IPID Garantie extinsa “B-Deluxe-Bike Protect” (EW)
IPID Pierderea financiara a valorii vehiculului - Max_AC_Gap

EAZY INSURE
PID + RCA

EUROINS
PID RCA
PID CASCO

ASIROM
PID Asigurare CASCO
PID RCA  

Generali (Life & Health Insurance Products)
PID Generali accidente
PID Generali calatorii
PID Generali viata

GENERALI
PID CASCO
PID RCA

Groupama (Travel)
Groupama travel (calatorii in Romania)
Groupama travel (in strainatate)

Groupama (Life & Health Insurance Products)
PID Groupama sanatate
PID Groupama viata

GROUPAMA
PID CASCO FLOTE
PID CASCO FLOTE UTILITAR
PID CASCO GRADUAL
PID RCA

HELLAS DIRECT
PID

Medicover (Life & Health Insurance Products)
PID Medicover sanatate

Metropolitan Life (Life & Health Insurance Products)
PID Metropolitan Life asigurare voluntara sanatate
PID Metropolitan Life viata

NN (produse de viață și sănătate)
PID NN sanatate
PID NN viata

Omniasig (Life & Health Insurance Products)
PID Omniasig accidente
PID Omniasig calatorii
PID Omniasig sanatate

OMNIASIG
PID RCA
PID CASCO
PID RCA Nou
FISA PRODUS_F

Signal Iduna (Life & Health Insurance Products)
PID Signal Iduna accidente
PID Signal Iduna ambulatoriu
PID Signal Iduna ambulatoriu si spitalizare
PID Signal Iduna spitalizare
PID Signal Iduna viata       

Uniqa (Travel)
PID Uniqa travel

Uniqa (Life & Health Insurance Products)
PID Uniqa sanatate
PID Uniqa viata

UNIQA
PID RCA
PID UNICASCO