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Report

Financial institutions claims report: 2025 year in review

Download the report to discover the types of risks faced by financial institutions, the trends we’ve observed over the past 12 months, and our 2026 outlook.

Discover the latest insights from Marsh Risk’s 2025 Financial Institutions Claims Report.

In 2025, our FI claims team managed 620 claim notifications—a 9% increase from 2024—highlighting evolving risks and trends across the financial sector.

Read the report for:

  • Analysis of year-on-year claims trends for key insurance lines including errors and omissions (E&O), directors and officers (D&O), employment practices liability (EPL), crime, and pension trustee liability (PTL).  
  • Frequency of claims in the banking, diversified financials, and insurance sectors.
  • Causes of loss behind each type of claim.
  • Notification breakdown by region; UK, Europe, US and Canada, Middle East and Africa, and Latin America.  

Key findings

  • Errors and omissions (E&O) claims remained most frequent at 47%
  • Directors and officers (D&O) claims rose to 40%, marking their highest level since 2020.
  • The banking sector led claim notifications at 39%.
  • Fintech and non-traditional financial services sectors showed increased activity.

Gain a comprehensive understanding of these trends and what they mean for financial institutions. The report also explores future risks, including the growing impact of private credit, artificial intelligence, and regulatory scrutiny on claims.

To access the full detailed report and stay ahead in managing your risk exposure, please fill out the form below to download your copy.

What was the ratio of financial institutions insurance claims notified compared to the number of policies placed in 2025?

In 2025 the claims ratio increased from 54% in 2024 to 64% in 2025.

What is the claims outlook for the remainder of 2026?

The report details key risk concerns for retail banks, insurance companies, asset managers, and fintech companies.

What is included in reference to ‘claims’?

For the purpose of this report, reference to claims includes the notification of policy- defined claims, investigations, losses, and circumstances.

How many years of data does the report contain?

The report provides a breakdown of claims handled by Marsh Risk’s UK financial institutions team between 2020 and 2025.