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Marsh Care: Social care insurance services

Specialist insurance and risk management support for care providers.

Care providers face growing pressure from safeguarding incidents, workforce shortages, regulatory scrutiny, and reputational risk. Marsh Care helps you address these complex risks with tailored insurance coverage and practical support.

Why care providers need specialist support

Care organisations operate in a demanding environment where a single incident can affect residents, staff, compliance, and continuity.

Standard insurance can leave gaps where sector-specific risks need a more tailored response. In some cases, this can create financial pressures for the business and affect day-to-day operations.

The Marsh Care proposition

Marsh Care brings together specialist insurance with Marsh’s broader risk management support and people expertise.

It provides:

A risk led approach supporting every risk you face
Tailored solutions for care-sector exposures
Practical guidance on emerging risks and regulatory requirements
Access to Marsh’s wider care risk-management, clinicians and people advisory capabilities.

Claims management

Marsh Care supports clients with a more coordinated approach to claims management, helping care providers respond quickly and confidently when incidents occur. From early notification through to resolution, this can help organisations improve defensibility, manage communication more effectively, and reduce unnecessary disruption to residents, staff, and day-to-day operations. With the right claims support in place, providers can focus on continuity of care while strengthening their position when issues arise.

Board assurance, risk evidence, and CQC readiness

Marsh Care can also help organisations strengthen board assurance by supporting a clearer view of key risks, controls, and areas requiring attention. This can help boards and leadership teams evidence that risks are being actively managed, governance arrangements are operating effectively, and the organisation is better prepared for regulatory scrutiny. In practice, this may support greater confidence around CQC readiness, inspection preparedness, and demonstrating a well-run service to regulators, commissioners, families, and other stakeholders.

Designed for a wide range of care providers

Marsh Care is intended for organisations across the care sector, including:

Residential care and dementia homes
Nursing care homes
Learning disability care homes
Physical disability and sensory impairment services
Acquired brain injury facilities
Mental health care homes
Palliative care homes and hospices
Supported living homes
Domiciliary care providers
Dual-registered care homes
Residential children’s homes
Community health care providers

Why Marsh Care is different

Marsh Care is built for the realities of the care sector, not a one-size-fits-all model.

It combines:

Specialist market knowledge
Clearer protection around care-specific exposures
Support that goes beyond the policy with professional indemnity, public liability, and other relevant protections, depending on the arrangement
A more joined-up approach to resilience

Support beyond insurance

Depending on the insurer and arrangement, Marsh Care may also help clients access support such as:

Safeguarding improvement and abuse prevention
Workforce health and wellbeing support
Psychosocial risk and suicide prevention
Mock inspections and claims defensibility guidance
Health and safety improvement
Site visits, training, and practical risk resources

Facility requirements

Marsh Care is designed for eligible care providers and may consider factors such as:

Up to 50 locations
Good or outstanding inspection reports
Evidence of improvements where required
Completion of a facility-specific application form

For larger or more complex portfolios, suitability can be reviewed individually. This may include directors’ involvement, public funding arrangements, care costs, and other specific needs.

FAQs

Marsh Care is a specialist insurance and risk management support proposition for care providers, designed to address the sector’s unique exposures. This proposition is designed to help providers assess coverage, understand key benefits, and arrange a solution that fits their specific needs. For example, policies can include public liability, personal accident, medical malpractice, professional indemnity, and comprehensive cover needs, subject to the selected arrangement and policy schedule. Marsh can also provide advice and work closely with your team to help you provide cover that aligns with your organisation, business priorities, and financial pressures.

It helps care providers manage risks that standard insurance may not fully reflect, including safeguarding, regulation, workforce pressures, and continuity.

A broad range of care organisations, from residential care and nursing care to supported living, domiciliary care, and specialist services.

No. Marsh Care also provides access to practical guidance and wider risk support, depending on the insurer and arrangement.

Talk to Marsh

If you’re looking for specialist support for care-sector risk and insurance, speak to Marsh about Marsh Care. Marsh’s expert team can help you review the available scheme and discuss details in line with your requirements.

Marsh Care: Social care insurance services