Skip to main content

Webinar replay

Building resilience and creating opportunities in the retail industry

On 24 June 2025 we held a panel to discuss the findings of Marsh McLennan’s latest research report: Leading through disruption: Achieving retail resilience.

On June 24th, 2025, we held a panel discussion regarding the findings of Marsh McLennan’s latest research report, “Leading through disruption: Achieving retail resilience.”

The research focuses on the current challenges and opportunities faced by retail leaders in a rapidly changing environment characterised by geopolitical uncertainty, digital transformation, workforce complexities, and sustainability pressures.

Our panel featured experts from various sectors who discussed overarching themes, such as, the impact of economic conditions on retail, the paradox of over-investment in workforce management without clear ROI, and the role of technology in transforming retail operations. They also addressed the importance of building resilience in digital transformation, managing supply chain risks, and achieving sustainability goals.

Watch the playback of the discussion below.

 

Report

Marsh McLennan’s Retail Leaders Report 2025 is now available

Explore the full findings of our report ‘Leading Through Disruption: Achieving Retail Resilience’

Our people

Kelvyn Sampson

Kelvyn Sampson

Retail, Food & Beverage, and Leisure Industries Leader

  • United Kingdom

Placeholder Image

David Wreford

Partner, Mercer

  • United Kingdom

Alister French

Alister French

Retail and Consumer Goods Partner, Oliver Wyman

  • United Kingdom

Placeholder Image

James Crask

Head of Multinational Clients, Marsh Advisory

  • United Kingdom

Helen Nuttall

Helen Nuttall

Head of Cyber Incident Management

  • United Kingdom

Helen Dickinson

Helen Dickinson

CEO, British Retail Consortium

  • United Kingdom