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Our people

Helen Nuttall

  • United Kingdom

Holly Waszak

Head of Cyber Claims, Cyber Risk

  • United Kingdom

Claims and Incident Management

Helping your organisation prepare for, respond to, and recover from incidents with comprehensive support for cyber, professional liability, and media claims.

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Because claims and cyber incidents can significantly affect organisations — potentially causing reputational harm, financial losses, and operational disruptions — it’s critical to respond rapidly to an incident. This includes effectively mobilising internal stakeholders, identifying expert support, and managing potential insurance claims to help protect your organisation’s reputation and bottom line.

Organizations need full support throughout the lifecycle of a claim or incident. Marsh’s claims and incident management services provide clients with a robust suite of offerings and advanced tools designed to help organizations more effectively prepare for, respond to, and recover from cyber incidents.

How Marsh can help you manage the entirety of a claim or incident

Explore the different ways Marsh can help you:

  • Offer a dedicated platform providing access to specialised support, comprehensive materials, and a command center accessible globally.
  • Work with organisations to create or refine incident response plans tailored to unique needs.
  • Help identify and evaluate potential external vendors, such as forensic or crisis communication firms.

  • Prepare crisis scenarios for simulation, such as ransomware attacks, during the first testing phase.
  • Highlight the strengths and efficiency of cyber incident responses and crisis management plans through tabletop exercises, informed by insights from the thousands of incidents and claims that Marsh supports clients with every year.
  • Provide a report post-exercise detailing findings and recommended areas for improvement.

  • Assist in making informed decisions during a cyber incident and connecting you with appropriate tools and resources.
  • Support by notifying insurers, recommending external specialists, and coordinating stakeholders for effective response.
  • Facilitate collaboration among internal and external stakeholders through Marsh Central, helping to enable communication and access to critical documents even if your network is compromised.

  • Assist in preparing, submitting, and managing insurance claims, whether complex errors and omissions claims or cyber business interruption events.
  • Support recovery strategies through a dedicated claims advocacy team.
  • Provide forensic accounting services to document timelines, estimate recovery periods, assess financial impact, and present claim components.

  • Conduct incident reviews to identify gaps, refine processes, and enhance overall incident management capabilities.
  • Determine effective cybersecurity controls to reduce risk as part of the maturity roadmap review.
  • Assess insurance policy structures to ensure appropriate levels of protection for the organisation.

Cyber incidents move fast. So does our response.

Marsh Central brings together the tools, guidance, and expert support you need to act decisively when it matters most. Our advanced platform offers secure, mobile-friendly access to a comprehensive library of cyber resources and provides an out-of-band collaboration space to help you stay better prepared, informed, and protected.

Request a demo of Marsh Central

Want to learn more?

Speak with a Marsh Representative

With Marsh’s claims and incident management services, you can confidently prepare your organisation to better handle a cyber incident. Ready to learn more? We’re here to help when it matters the most.

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This publication is not intended to be taken as advice regarding any individual situation and should not be relied upon as such. The information contained herein is based on sources we believe reliable, but we make no representation or warranty as to its accuracy. Marsh shall have no obligation to update this publication and shall have no liability to you or any other party arising out of this publication or any matter contained herein. Any statements concerning actuarial, tax, accounting, or legal matters are based solely on our experience as insurance brokers and risk consultants and are not to be relied upon as actuarial, accounting, tax, or legal advice, for which you should consult your own professional advisors. Any modelling, analytics, or projections are subject to inherent uncertainty, and any analysis could be materially affected if any underlying assumptions, conditions, information, or factors are inaccurate or incomplete or should change.

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