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Case Study

Effective injury management through outsourcing return to work (RTW) solutions

05/05/2025

In this Return to Work case study, we chat with one of our clients, who share their experiences and insights on how outsourcing their return to work and injury management helped them.

Organisations often struggle with handling workplace injuries in a way that’s both effective and efficient. At Mercer Marsh Benefits, we get that this can feel overwhelming and put a lot of time and financial pressure on HR, Risk, Finance, and Safety teams throughout the organisation.

In this case study video, we chat with one of our clients, an Australian real estate development and investment company, who share their first-hand experiences and insights on how outsourcing their return to work and injury management helped them deal with these challenges.  

The benefits of outsourcing injury management and return to work functions from a HR lens

Key learnings from our return to work case study

Streamlined return to work injury management process

When an employee sustains an injury at work, the response must be immediate and effective. A successful outsourced injury management program process ensures that injuries are managed efficiently, from the initial report through to rehabilitation and return to work. Such an approach aims to enhance the employee experience and alleviate the burden on managers, allowing them to focus on their core responsibilities.

Expert support for effective return to work recovery

Access to specialist expertise is a key advantage of outsourcing return to work and injury management, with access to rehabilitation coordinators who work closely with managers and insurers to create tailored recovery plans that prioritise employee well-being. This collaborative effort ensures that employees feel supported throughout their recovery journey, fostering a positive workplace culture and happier, healthier employees.

With the right resources and guidance, employees can return to work faster and more effectively. Those who feel well-supported are more likely to engage fully in their roles, leading to improved productivity and morale across the business.

Controlling costs with return to work solutions

Investing in an outsourced return to work and injury management program can have a profound impact on an organisation’s financial health. By effectively managing workplace injuries, organisations can see a reduction in workers compensation premiums, as a well-structured return to work program can minimise the duration of claims and associated costs, ultimately leading to lower insurance premiums.

Additionally, by reducing lost time due to injuries, organisations can maintain operational efficiency and avoided the financial strain that comes with prolonged absences. Employees who return to work sooner not only contribute to productivity but also help mitigate the costs associated with hiring temporary replacements or paying overtime for existing staff. 

A strategic investment in return to work programs

The positive impact on workers compensation premiums, combined with the reduction in lost time due to injuries and a supported workforce, highlights the value of outsourcing this critical function. The commitment to supporting both employees and management teams enables organisations to navigate the complexities of workplace injuries with confidence.

Embracing an outsourced return to work and injury management program can significantly enhance an organisation’s approach to injury management. By prioritising employee well-being, streamlining processes and gaining access to specialist expertise, organisations can aim to contain costs while fostering a supportive workplace culture. This approach can not only strengthen injury management strategies but can also contribute to the overall success and resilience of your organisation.

Learn more about how our outsourced injury management services can support your organisation and help enhance your overall risk management strategy.

Contact us

Steven Cakaric

National Client Solutions Director, Mercer Marsh Benefits

+61 423 378 035

  • Australia

Mark Puskaric

Head of Workers’ Compensation, Mercer Marsh Benefits

+61 409 520 011

  • Australia

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This publication is not intended to be taken as advice regarding any individual situation and should not be relied upon as such. The information contained herein is based on sources we believe reliable, but we make no representation or warranty as to its accuracy. Marsh shall have no obligation to update this publication and shall have no liability to you or any other party arising out of this publication or any matter contained herein. Any statements concerning actuarial, tax, accounting, or legal matters are based solely on our experience as insurance brokers and risk consultants and are not to be relied upon as actuarial, accounting, tax, or legal advice, for which you should consult your own professional advisors. Any modelling, analytics, or projections are subject to inherent uncertainty, and any analysis could be materially affected if any underlying assumptions, conditions, information, or factors are inaccurate or incomplete or should change.

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