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Warranty consulting for manufacturers

Marsh helps manufacturers design and manage tailored extended warranty programs that strengthen customer relationships and support post-sale revenue.
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Warranty programs can play a key role in helping manufacturers strengthen customer relationships and generate additional revenue.

Manufacturers are increasingly focused on differentiating their products and strengthening customer relationships beyond the point of sale. Warranty programs can support both by extending engagement through product repair and service over time.

Extended warranty programs provide coverage beyond standard manufacturer warranties. These programs are also intended to help manufacturers maintain customer relationships, manage post-sale obligations, and generate additional revenue.

Marsh’s warranty team collaborates with manufacturers to design and manage comprehensive, tailored warranty programs aligned to their products and customers, whether they are implementing a new program or optimizing an existing one. This includes support across program structure, procurement of insurance and administration partners, pricing and contract negotiations, implementation, and ongoing program management and optimization.

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Long-term customer relationships through post-sale support and product-repair cycles

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Extended warranty programs designed to provide additional revenue streams with favorable margins

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Dedicated advisors managing warranty programs across design, implementation, and ongoing operations

>US$5

billion in premiums placed on the global insurance market on behalf of our manufacturing clients

100%

of the top 10 manufacturers in the US are supported by Marsh

~ 90%

of Fortune 500 manufacturers are supported by Marsh

FAQs

Extended warranty programs, often referred to as protection plan or service contract, are optional programs that provide repair or replacement coverage for a product beyond the manufacturer’s warranty. Extended warranties can help protect against unexpected repair costs and provide added peace of mind for consumers. 

Extended warranties and insurance both provide financial protection, but they serve different purposes. Insurance is designed to protect against unexpected events, such as accidents, theft, or natural disasters. On the other hand, extended warranties cover mechanical and electrical breakdowns and failures due to normal use after the manufacturer’s warranty has expired. 

Manufacturers may face a number of challenges when setting up an extended warranty program, such as accurately pricing coverage, forecasting future claims costs, managing repair and service networks, navigating regulatory requirements, and delivering a seamless customer experience. Navigating the extended warranty landscape may also pose challenges, such as managing a complex marketplace, understanding the available options, identifying the right program structure, and partnering with a provider that aligns with the company’s products, goals, and customer expectations. With multiple factors to consider, manufacturers often benefit from experienced warranty program specialists who can help simplify the process and build a program designed for long-term success. 

A well-designed extended warranty program can help manufacturers support customer relationships, strengthen customer loyalty, and enhance the overall ownership experience while creating additional revenue streams. It can also extend customer engagement beyond the point of sale through ongoing product repair and service.

Marsh’s warranty team supports manufacturers in designing, implementing, and managing warranty programs. Services include program structure, procurement of insurance and administration partners, pricing and contract negotiations, implementation, and ongoing program management and optimization.

Why Marsh

Marsh’s warranty consulting team works with manufacturers to design and manage warranty programs that are intended to support their customer relationships and increase their revenue streams. This includes support across program structure, partner selection, pricing and contract negotiations, and ongoing program management.

With Marsh’s support, manufacturers can take a more structured approach to warranty programs by not only implementing coverage but also managing how programs are delivered and maintained over time.

Contact us

Ready to strengthen your warranty program? 

Contact us to learn how our specialists can help you design, launch, and optimize a solution tailored to your products and customers.

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