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Beyond efficiency: AI’s next frontier in employee benefits

AI benefits technology explained: automation, personalization, digital twins and trust shaping the future of employee benefits.

09/21/2026 · 1 minute read

How can employers prepare for the next phase of AI in employee benefits while managing risk?

AI is moving beyond isolated automation and into core benefits strategy. The opportunity is bigger than efficiency alone. Employers can use AI to streamline benefits administration, improve employee decision-making, support more personalized experiences and spot future well-being needs earlier.

In this episode of “Transforming Benefits with Technology”, Andrew Owens, Simon Jarvis and Kate Brown discuss what is coming next for AI in benefits. They explore how HR roles may shift, why benefit design may need to adapt as work changes, and how innovations such as hyper-personalization and digital twins could shape the future of employee benefits.

Key takeaways for employers

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AI could streamline benefits operations

More connected systems may reduce manual administration and make benefits processes easier to manage.

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New workforce risks may emerge

Employers may need to revisit support for stress, burnout and cognitive load as AI changes day-to-day work.

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Trust, security and clear value are critical

Employees are unlikely to share sensitive data unless organizations can show how it will be protected and how it will improve outcomes.

Watch our previous episodes

About our speakers

Andrew Owens

Chief Technology Officer, Marsh Health and Benefits

  • United Kingdom

Andrew is a senior business leader with decades of experience in organizational transformation of both large software development organizations and overall software product businesses. He specializes in introducing and driving agile maturity within globally distributed development organizations. Successful track record of transforming businesses, with a particular focus on moving 'traditional' software businesses to enterprise SaaS businesses.

Kate Brown

Global Digital Leader, Marsh Health and Benefits

  • United States

Kate Brown, Global Digital Leader, Marsh Health and Benefits. With more than a decade of experience across innovation, transformation and total health management, Kate brings deep expertise in employer-sponsored healthcare, benefit strategy, population health, virtual first care and value-based care. A recognized creative problem solver, she helps organizations shape more effective benefits experiences and outcomes.

Simon Jarvis

Head of Product Development, Marsh Health and Benefits

  • United Kingdom

Simon's role involves driving the evolution of Marsh Health and Benefits global benefits platform, Darwin. He has advanced experience in product strategy and customer relationship management, specializing in nurturing stakeholder relations and guiding product management teams to drive enhanced platform capabilities and user experiences.

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