
By Trisha Sirju ,
Vice President, Senior Risk Consultant, Marsh Advisory
04/13/2024 · 2 minute read
As the sale and service of vehicles is the foundation of an auto dealership, safe operation of these vehicles is critical. As such, various factors must be considered when vehicles are used by staff, contractors, or clients. There should be no distinction between someone driving a vehicle or operating machinery in a factory.
One of the most basic yet important driver controls a dealership can have in place is a driver’s license review process. Below are some key considerations for reviewing a driver’s license, whether it is an employee driving on business or a client taking a vehicle for a test drive.
It is very easy to produce or obtain a duplicate driver’s license card that may be completely invalid or may include or exclude specific endorsements and/or restrictions.
When reviewing the actual driver’s license card, it is important to ensure the following:
Look for signs of tampering, such as visible alterations, scratches, or smudges on the license. Pay attention to any mismatched fonts, colors, or uneven edges, as these can be indications of a counterfeit license.
It is important to note that there are an array of third-party vendors providing real-time authentication of a variety of government-issued documents, including driver’s licenses from not only every region in Canada, but from other countries as well.
A propriety device can scan and authenticate a driver’s license using dozens of different tests based on the region from which the document was issued and can provide a result in less than 60 seconds.
These devices can authenticate an individual’s identity in-person, online, or via mobile app.
Given the nature of dealership operations, the value of vehicles as well as the current level of customer service provided, it is common for appointments to be pre-arranged and customized to that particular customer. As such, providing a driver’s license can sometimes be general practice as part of the initial customer onboarding process, and should definitely be completed prior to a test drive. It is important to note that these signs are not foolproof, and professional counterfeit licenses can be difficult to detect. If you suspect a license is fake, it is best to involve law enforcement or the appropriate authorities for further investigation.
As always, please contact your broker or Marsh Advisory representative if you have any questions or concerns.