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Podcast

The Marsh Risk Brief: AI-Driven Workforce Transformation

Explore how AI is reshaping workforce transformation, the key risks to successful implementation, and why UK organisations must align strategy, people, and technology to deliver lasting value.

Welcome to The Marsh Risk Brief podcast!

The Marsh Risk Brief is a concise podcast series for risk management professionals and organisations navigating today’s rapidly changing risk landscape. Each episode explores timely topics that matter most to our clients, from emerging risks to business resilience.

AI is reshaping how organisations work, compete and create value — but the real challenge is not simply adopting new technology, it is managing the people, skills and operating model changes that come with it.

In Episode 13, Beth Thurston, CEO of Marsh UK Risk Management, speaks with Maura Jarvis, UK Transformation Leader, Marsh People and Investments, about the workforce and skills pressures facing UK organisations today. They discuss why successful AI adoption depends on redesigning work, not just layering technology onto existing processes.

Discover how organisations that align strategy, people and technology will be best placed to turn AI transformation into lasting value and strengthen their risk resilience.

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Explore how to strengthen your workforce strategy and manage AI-related risk, contact our team to start the conversation.

Key Takeaways:

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Redesign the work before deploying AI

AI is not plug-and-play; organisations must first define the work, then decide the right balance between human and AI.

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Success depends on mindset, heart and skills — not just technology

Return on investment (ROI) improves when people understand what’s in it for them, are supported through reskilling, and adopt new ways of working.

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Clean data underpins ROI

Even the best AI will underdeliver if data is messy — and performance metrics must also evolve to reflect new ways of working.

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About our speakers

Maura Jarvis

Maura Jarvis

UK Transformation Leader at Marsh People and Investments

  • United Kingdom

Maura is UK Transformation Leader at Marsh People and Investments, where she helps organisations navigate change across workforce strategy, operating models and transformation. She brings insight into the people and capability challenges facing businesses today, with a particular focus on how organisations can adapt for the future in an era of rapid digital and technological change.

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