The information contained within the Marsh public website is based on sources we believe reliable and should be understood to be general risk management and insurance information only. The information is not intended to be taken as advice with respect to any individual situation and cannot be relied upon as such.
Statements concerning legal, tax or accounting matters should be understood to be general observations based solely on our experience as insurance brokers and risk consultants and should not be relied upon as legal, tax or accounting advice, which we are not authorized to provide.
Annual Reports & Meetings
Global results of our financial performance are shared on our parent company, Marsh & McLennan Companies, website. You can find an overview of the latest news, financial results, shareholder and stock information, annual reports and meetings on the investors page.
Marsh is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy, and people. Marsh & McLennan Companies also include global leaders Guy Carpenter, Mercer, and Oliver Wyman.
In Croatia our company is registered at the local Chamber of Commerce as Marsh d.o.o. For more information, please visit the Chamber of Commerce website.
In addition Marsh d.o.o. is authorised and regulated by the Financial Conduct Authority. For more information please visit the Financial Conduct Authority website.
Handling of Complaints
We constantly strive to provide our clients with excellent customer service and always welcome their views. We are committed to dealing with all complaints efficiently, effectively and fairly.
A complaint can be made in writing, by telephone or in person. Complaints should be directed to your usual Marsh contact in the first instance. Alternatively you can address your complaint to:
Ulica grada Vukovara 271
10000 Zagreb, Hrvatska
+385 1 6060400
Send us an email
Should you remain dissatisfied with the way we resolve a complaint, you have the right to address your complaint to:
Hrvatska agencija za nadzor financijskih usluga
HR - 10 000 Zagreb
+385 1 6173 200
Fax: +385 1 4811 406
Our complaints handling procedures set out the process we will follow should you have reason to complain. These procedures follow the requirements and guidance of our regulator.
Terms of Engagement
The general conditions under which Marsh offers its services is defined in the terms of engagement and sometimes in a personalized service level agreement. A copy of these documents is provided to the client prior to entering a contract with Marsh.
Please note that the conditions that apply to you might be different depending on the country you do business in and the services that are offered to you. Please contact us or your local Marsh representative if you wish to receive another copy of the conditions that apply to your situation.