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Mercer Marsh Benefits

Employee benefits and technology trends research

The future of benefits technology is centralising, personalising, and building your AI advantage

As technology advancements continue to drive organisational strategies, employers are adopting innovative benefits technologies to modernise employee benefits delivery and keep pace with the future workforce. 

Our recent survey of over 400 employers and 3,000+ employees worldwide, revealed that 65% of employers view HR technology as the biggest driver of changing benefit priorities in their organisations. Central to this evolution are three core themes:

  • Employers are moving towards centralised benefits platforms that streamline administration, improve data integration, and enhance the employee experience.
  • Employers are personalising their benefits offerings to better meet diverse employee needs across age, life events, and individual preferences. 
  • Employers are integrating AI into their benefits strategies, specifically to enhance analytics and insights, deliver a personalised benefits experience, and provide proactive support for employees such as burnout detection.

Get the summary now

To keep pace with the future workforce, employers have critical opportunities to leverage benefits technology more strategically. 

Get an overview of the latest benefits technology trends.

Latest research insights

89%

of employers have already centralised their benefits or plan to do so within the year, to streamline operations, reduce complexity, and improve data utilisation.

52%

There's a growing demand for personalised benefits. While 71% of employees feel their benefits experience is relevant, 52% still have unmet needs.

50%

The use of AI in benefits technology is rapidly increasing, with 50% of employers currently using AI and nearly all planning to implement it soon.