For cafes and chartered clubs, hotels, motels, fast-food and fine-dining outlets to bed and breakfasts, resorts and gaming facilities worldwide, the market is as crowded and competitive as ever with companies focused on vying for the attention of new customers and retaining their current customers. Staying abreast of the complex regulatory environment governing the hospitality and gaming industry is critical in today’s marketplace. Staff attraction and retention are a priority and a challenge, while ensuring employee and guest safety are paramount. Cyber-attacks pose a threat to confidential customer data and negative social media commentary can materially affect an organisation’s reputation and brand. Building brand awareness and creating incremental brand value is an increasing priority for the hospitality and gaming industry.
Marsh’s Hospitality & Gaming Practice can help reduce your total cost of risk, enabling you to make strategic business decisions with confidence — to help your bottom line.
Depth of Expertise
Marsh has hospitality and gaming-focused resources locally, regionally, nationally, and globally, comprising a network of more than 500 risk management professionals around the world. These resources are not limited geographically, but are part of an electronically connected worldwide industry knowledge network.
In addition, our "borderless" internal structure and culture supports a collaborative work environment, encouraging our local offices to reach throughout Marsh's global network to ensure that the right resources are brought to bear on each client’s needs, with personalised service and attention of local representation.
Marsh's Hospitality and Gaming Practice was formed to support our strong commitment to serving the needs of our hospitality and gaming clients. We’ve earned our reputation as a leader by thoroughly understanding industry issues and successfully designing and delivering specialised risk management solutions.
This specialised approach allows us to offer you individual and tailored attention to solve a wide range of exposures within your organisation’s risk profile. We have also launched the HNZEdge liability product which provides unique industry leading coverage for hospitality businesses. In light of continued legislative changes we have now been able to further improve the policy coverage which provides what should be a minimum standard for any hospitality operator.
We understand the importance of having a trusted broker and risk advisor who is knowledgeable about your industry and the risks you face.