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Case study

Building a resilience plan for a Rental company

The challenge

A rental company experienced record growth during the COVID-19 pandemic. But with no centralised resilience strategy, the firm was exposed to a high level of disruption.

The solution

Marsh developed a three phase approach to bolster the company’s ability to respond to a crisis.

Our Strategic business impact analysis (SBIA) took a deep dive into the company’s operations, including identifying its most important products and services. The resulting SBIA matrix laid out the potential financial, strategic, and reputational impacts of disruptions.

Divisional business continuity plans (BCPs) were created for use during disruptive incidents. The BCPs identified critical processes, procedures, and recovery strategies for a range of loss scenarios. 

The results

The strategic analysis and business continuity planning led to the company’s development of a crisis management and business continuity framework. This suite of documentation outlines the who, what, why, and how for resilience during disruptions and provides a robust structure for the company to prepare for and respond to incidents.


Learn more about our capabilities

We act as a trusted partner in the face of change, helping clients better anticipate future challenges and capitalise on emerging opportunities through proactive risk advice that builds resilience and confidence.

This publication is not intended to be taken as advice regarding any individual situation and should not be relied upon as such. The information contained herein is based on sources we believe reliable, but we make no representation or warranty as to its accuracy. Marsh shall have no obligation to update this publication and shall have no liability to you or any other party arising out of this publication or any matter contained herein. LCPA 23/377