We will disclose to you:
In common with many financial organisations, we provide a range of services to a large number of clients. We also provide certain services to insurers. Situations may arise in which the interest of a client may conflict with those of another client or with our own interest. Accordingly, we have policies and procedures in place to ensure that should such circumstances arise, they are managed appropriately.
In addition, we aim to be clear with you as to how we are paid. We receive income in the following ways:
Marsh is part of the Marsh & McLennan group of companies, which includes Mercer and Oliver Wyman. It also includes Guy Carpenter, a specialist reinsurance broker, which may place reinsurance for one or more of your insurers.
For further information on this subject, you can read our Guide to How We Are Paid.
The services provided by Marsh in the United Arab Emirates are subject to the Standard Terms and Conditions (“STACs”) which may be viewed below:
The Foreign Account Tax Compliance Act (FATCA) is a new regulation in the United States with global implications for Marsh and Marsh’s clients.
To support our clients and other parties that make in-scope premium payments to Marsh, we are making the W-8IMY and W-9 forms of many of our companies available for download.
If we revise any form due to a change in circumstances, the revised form will be uploaded within 30 days of the change. You are encouraged to check this site prior to remitting in-scope FATCA payments to us to ensure you have the most current form available.
Please direct questions and requests for forms not included in this site to firstname.lastname@example.org.
Data Analytics: Marsh may include, on an anonymous basis, information relating to its clients’ insurance programs in benchmarking, modelling and other analytics. Marsh offers an array of analytics capabilities to clients, insurers and others. For clients, these offerings include benchmarking databases, analytics and modelling tools, surveys and other compilations of information, which are designed to help clients more effectively assess their risks, make more informed decisions and construct insurance programs and other risk mitigation strategies. Marsh or its affiliates may in some instances receive compensation for its analytics offerings from clients, insurers and others. For more information about Marsh’s analytics capabilities and services, review information within Services — Analytics.
MarketConnect: MarketConnect is Marsh’s industry leading proprietary technology suite that allows Marsh to assist insurers in their efforts to improve their performance and create superior solutions for our clients. Within MarketConnect, Market Match is a proactive tool that allows insurers to identify business opportunities in advance of renewals, enabling them to be considered for risks for which they historically had not been considered. In MarketMatch, client names and certain other information are provided to insurers when viewing upcoming renewals that meet their stated risk appetite. MarketConnect is part of Marsh’s insurer consulting offering for which Marsh receives compensation from insurers.
In the event you are not satisfied with our medical insurance broking or consulting services, you may submit a complaint via one of the following channels:
Call Mercer Marsh Benefits Helpdesk on 800MARSH during our official working hours (Sunday to Thursday from 8 AM to 5 PM)
Send an email to email@example.com
Visit our office and report to the reception
We have a detailed complaints resolution process. Please click here to view the flowchart showing how we handle complaints.
If you followed the steps described above and believe your complaint is still not resolved, you may contact the Dubai Health Authority through their portal: ipromes.eclaimlink.ae