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Marsh's Global Claims Solutions team is on hand to guide you through the pitfalls and challenges of recovering from events and to minimise the impact or risk to your business, delivering certainty in uncertain times.

800 colleagues managing over 70,000 new claims every year.

Claims Solutions

The management of insurance claims is becoming more complex; at Marsh, we are best positioned to assist you by using our expertise, market knowledge, and relationships to develop a transparent resolution strategy.  Our aim is to make sure there are no surprises and that your claim is settled in the optimum time, meeting your expectations.

The UK and Ireland Claims Practice offers a range of services that go beyond claims handling, in order to help you reduce costs and improve efficiency. Each of our clients expects to receive a high-quality claims service from their insurer or broker. We believe that, through our range of claims services, we are excellently placed to provide skills and resource to meet your claims challenge.

Claims Solutions - Major/Complex Loss

Claims are getting larger and more complicated. Successful claims do not happen by accident. We can manage them professionally and proactively from start to finish. Detailed claims preparation, exacting project management, tenacious negotiation, clear strategy, and diplomatic relationship management are all pivotal to achieving success. We will:

  • Provide a seamless integration between our claims preparation team and our technical claims strategists and negotiators. This combined offering will be tailored according to your individual needs.

  • Deploy the senior, expert resource that is best qualified to deliver the optimal outcome. Our team includes professionals with an unparalleled depth of expertise and experience, including: former chief claims officers, chartered loss adjusters, surveyors and forensic accountants, lawyers and investigation specialists, engineers from all disciplines, and global claims managers.

  • Provide strategic and technical advice throughout the period of the negotiations with insurers.

  • Offer you our observations on any lessons learned which might ensure that similar losses are avoided in the future.
Claims Consultancy
  • Analysis of claims data to identify opportunities for you to reduce your total cost of claims and ultimately your insurance premiums.

  • The delivery of pre- and post-loss claims services which enable clients to understand and minimise claims, costs, impact, and frequency. This includes:

    • The agreement and oversight of claims procedures and processes with insurers, especially where you are reporting claims directly.
    • Leading loss scenario testing to give you confidence in how your policy would respond in the event of a specific claims circumstance.
    • Helping you manage the performance of your third party providers such as loss adjusters or administrators. This includes leading and managing tender exercises.
Claims Management
  • The proactive processing and handling of claims is delivered by our teams in Norwich, Aberdeen, Edinburgh, Birmingham, Manchester, Dublin, and Belfast. From these centres, we focus on:

    • The speedy and accurate payment of claims settlements to you.
    • Ensuring you are kept up-to-date on how your claim is progressing.
    • The early identification of any issues that may interfere with a different settlement of your claim and the escalation to senior Marsh Colleagues to ensure everything is done to resolve any problems.
  • Marsh Reclaim is a leading provider of claims management and recovery services.

  • The team comprises experienced professionals with a proven track record in claims management and the successful pursuit of recoveries in both the non-marine and marine sectors.

  • Services are provided to clients, whether they are insurers or companies who are self-insured/uninsured, on a standalone basis or as part of the comprehensive product range offered by Marsh. With dedicated offices in key locations worldwide, Marsh Reclaim provides its clients with tailored services wherever they are needed.

  • Marsh Reclaims success is based on a totally client-focused approach. Our goal is to achieve the best possible results for clients in the quickest time. As part of a larger group Marsh Reclaim and its clients benefit from access to Marsh's global resources and worldwide expertise.