Podcast

Risk in Context Podcast: COVID-19’s Evolving Challenges

In this episode of Marsh’s Risk in Context podcast, James Crask, Resilience Advisory Lead within Marsh Advisory, Dr. Lorna Friedman, senior partner with Mercer Marsh Benefits, Tony Bahno, senior vice president within Marsh Advisory’s Consulting Solutions, and Karen Cargill, management liability specialist and EPL product leader within the Management Liability team of FINPRO UK, discuss the ongoing pandemic and the lessons that organizations and society have learned to become more resilient.

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On March 11, 2020, the World Health Organization declared COVID-19 a pandemic. Almost two years on, the world is still dealing with the health, economic, political, and social impacts of the virus.

In this episode of Marsh’s Risk in Context podcast, James Crask, Resilience Advisory Lead within Marsh Advisory, Dr. Lorna Friedman, senior partner with Mercer Marsh Benefits, Tony Bahno, senior vice president within Marsh Advisory’s Consulting Solutions, and Karen Cargill, management liability specialist and EPL product leader within the Management Liability team of FINPRO UK, discuss the ongoing pandemic and the lessons that organizations and society have learned to become more resilient.

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Key takeaways

Make radical changes to major risk preparedness.

Organizations should profoundly adjust how they prepare for major risks given recent events in order to improve their long-term resilience.

Test multiple risk scenarios.

It’s important for organizations to be more adventurous with the type of scenarios they’re planning for so they are better prepared for emerging and converging risks.

Take on a broad view of risks.

Organizations should not focus solely on protecting their business from the current crisis, but keep an eye on ever-present and emerging risks.

About our speakers

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James Crask

Consulting Director & Resilience Advisory Lead, UK & Ireland

Based in London, James Crask leads Marsh’s business resilience advisory services and has extensive experience in delivering business continuity management, crisis management, supply chain, and operational resilience projects across a wide range of industries.

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Dr. Lorna Friedman

Senior Partner, Health Transformation and Sustainability, Mercer

As a senior partner with Mercer’s Global Benefit Services, Dr. Lorna Friedman helps design health solutions for multinational employee populations, including risk analysis, operational and benefit design, and onsite and digital delivery.

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Tony Bahno

Senior Vice President, Marsh Advisory Consulting Solutions

Tony Bahno is a consultant within Marsh Advisory Consulting Solutions’ Workforce Strategies Practices, where he assists clients in reducing the costs associated with injuries, improving workplace efficiency, and developing a safety culture through management accountability.

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Karen Cargill

Management Liability Specialist and EPL Product Lead

A solicitor by background, Karen Cargill leads the Employment Practices Liability (EPL) team within Marsh’s UK FINPRO Practice.