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Claims Advocacy

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Our claims advocates manage large, complex, or contentious claims, helping ensure favorable outcomes by leveraging our expertise and market relationships. When delivering advocacy services, we will:

  • Deploy the senior, expert advocacy resource that is best qualified to deliver the optimal outcome.
  • Provide strategic and technical advice throughout negotiations with insurers.
  • Where appropriate, seek to engage additional specialist resources from Marsh’s Global Claims Practice, including forensic accountants from our Forensic Accounting and Claims Services unit. In addition, our local and global networks can recommend specific specialists to assist with any technical disputes.
  • Offer you our observations on any lessons learned that might help ensure similar losses are avoided in the future.

Our people

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Luke Stratford

Head of Claims Solutions, Marsh Advisory, Property Risk

“Marsh Pty Ltd (ABN 86 004 651 512, AFSL 238983) (“Marsh”) arrange this insurance and is not the insurer. The Discretionary Trust Arrangement is issued by the Trustee, JLT Group Services Pty Ltd (ABN 26 004 485 214, AFSL 417964) (“JGS”). JGS is part of the Marsh group of companies. Any advice in relation to the Discretionary Trust Arrangement is provided by JLT Risk Solutions Pty Ltd (ABN 69 009 098 864, AFSL 226827) which is a related entity of Marsh. The cover provided by the Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions. This website contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire a product, refer to the specific policy wordings and/or Product Disclosure Statements available from JLT Risk Solutions on request. Full information can be found in the JLT Risk Solutions Financial Services Guide.”