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Mercer Marsh Benefits

Health on Demand 2023

Benefits for all. The secret to thriving employees and thriving businesses.

Benefits for all.  Benefits for a fast-changing world. Benefits for healthier societies.

Employees’ lives are changing so fast that many struggle to keep up. Employers are having to reassess how to meet the needs of their employees; re-evaluating the value of the benefits they provide, the technology to use, and how to address key risks.

To better understand the shifting priorities of different groups within the workforce, we sought opinions from over 17,000 individual employees, across different sectors and levels. Our analysis offers a unique insight into the value employees place on employer-provided benefits and demonstrates the power of a care-first approach.

Benefits for all

Employers have the power to close healthcare gaps so that all employees thrive.

Explore the trends

Employees’ lives have become more complex. The physical, social and emotional, and financial challenges of the past few years have been exacerbated by a period of polycrisis that has encompassed war, environmental disasters, political upheaval and a level of inflation that has affected access to basic necessities”. Employers have had to reassess the relevance and value of their benefits and are looking for creative and new ways to grow their business and their talent.
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Different employee groups, for example Gen Z, caregivers and women, have different priorities, which change over time.  Employers who gain insight to the varying needs and preferences in their workforce are able to focus on providing meaningful benefits for all.

Now is the time to introduce Gen Z into your benefits mindset

We found that almost all of GenZ said they are at risk of burnout from factors like work pressures, toxic CompanyCulture and poor leadership.

Why you need to keep caring for your caregivers

We explore how your organization can best support this important employee group in the Future of Work and more.

Using benefits as an expression of company values, and to mitigate people risk is becoming more important as life becomes more complex, chaotic and digital. Responding to moments that matter, taking a stand on societal issues and building trust via stepping-stones to a more digital health future – we’re seeing employers more actively managing their benefit strategies as they reset for relevance.

How can you bring resilience for a ‘continuous crisis’ era?

Employees’ mental wellbeing is affected by social and economic crises – and we’ve seen the last few years take a heavy toll.

How can you intensify your impact on societal issues?

Employees want their employer to be authentic and active about the causes they care about.  Employers have a clear opportunity to reinforce their corporate values and take a stance on social issues through the benefits that they offer.

Balancing your human and digital healthcare delivery

Do you know how to balance human and digital health delivery in your benefits plan for the best outcome? C.J. Gordon shares how in this short video.

Consider health equity issues and health risks in your workforce by focusing on the unwell, lower income and part time workers within your employee populations, as well as mental health. Advancing employee health is a critical component of “putting the S in ESG”, and is especially important to younger generations entering the workforce.

Mitigating risk for your unwell employees

Employees who describe themselves as physically or mentally unwell are among the most vulnerable groups at work.

Addressing the health and risk protection gaps of your workforce

Address health and risk protection gaps. Dr Nimitha Menon shares how to identify and address the health and risk protection gaps faced by your workforce.

Designing your benefits for emotional wellbeing

Benefits for emotional wellbeing build employees’ mental resilience, support their life beyond work and protect against burnout.

Explore the Report

Get the report now

Get an in-depth look at the benefits that will help your employees and business thrive by downloading the full report.


A bite-sized overview of the key findings from this year’s research.

Related insights

In Australia, Mercer Marsh Benefits is a trading name of Marsh Pty Ltd (ABN 86 004 651 512).

This publication is not intended to be taken as advice regarding any individual situation and should not be relied upon as such. The information contained herein is based on sources we believe reliable, but we make no representation or warranty as to its accuracy. Marsh shall have no obligation to update this publication and shall have no liability to you or any other party arising out of this publication or any matter contained herein. Marsh does not arrange workers compensation insurance in those States where there is a government scheme and provides only consultancy services in those States. This publication is created and published for informational purposes only. It is not intended to be a substitute for professional medical advice and should not be relied on as health or personal advice. Always seek the guidance of your doctor or other qualified health professional with any questions you may have regarding your health or a medical condition. LCPA 23/176

Marsh Pty Ltd (ABN 86 004 651 512, AFSL 238983) (“Marsh”) arrange this insurance and is not the insurer. The Discretionary Trust Arrangement is issued by the Trustee, JLT Group Services Pty Ltd (ABN 26 004 485 214, AFSL 417964) (“JGS”). JGS is part of the Marsh group of companies. Any advice in relation to the Discretionary Trust Arrangement is provided by JLT Risk Solutions Pty Ltd (ABN 69 009 098 864, AFSL 226827) which is a related entity of Marsh. The cover provided by the Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions. This website contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire a product, refer to the specific policy wordings and/or Product Disclosure Statements available from JLT Risk Solutions on request. Full information can be found in the JLT Risk Solutions Financial Services Guide.”