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The transformative power of AI on benefits management

In this vodcast episode, we explore the transformative impact of generative AI, how employers can leverage AI tools, and how technology will continue to impact the future of employee benefits management.

21/10/2025

Watch our vodcast on how AI is transforming benefits management.

Benefits management is evolving at such a rapid pace, driven by technologies such as artificial intelligence (AI), that organisations are under even more pressure to optimise benefits costs and operational efficiencies, boost engagement, and create enhanced employee experiences. Leveraging AI tools and benefits platforms such as Darwin, has become a critical component of transforming the way global benefits are delivered and managed.

In this episode, Andrew Owens, Chief Technology Officer at Mercer Marsh Benefits, and Simon Jarvis, Head of Product Management at Mercer Marsh Benefits, explore the transformative impact of generative AI, how employers can leverage AI tools, and how technology will continue to impact the future of employee benefits management.

Key takeaways for employers

A new era beyond automation

AI is a game changer, opening benefits management up to possibilities we never imagined.

AI chat assistant

The AI gateway everyone relates to, making complex information accessible and sparking excitement about what AI can do next.

Working behind the scenes

Beyond chatbots, autonomous AI agents are quietly transforming the benefits experience.

Trust and safety-first in the AI revolution

Tackle challenges like AI hallucinations and security risks head-on, and ensure every AI interaction is transparent, trustworthy, and always backed by human oversight.

About our speakers

Andrew Owens

Andrew Owens

Chief Technology Officer, Mercer Marsh Benefits

Andrew is a senior business leader with decades of experience in organisational transformation of both large software development organisations and overall software product businesses. He specialises in introducing and driving agile maturity within globally distributed development organisations. Successful track record of transforming businesses, with a particular focus on moving 'traditional' software businesses to enterprise SaaS businesses.

Simon Jarvis

Simon Jarvis

Global Head of Product Development, Mercer Marsh Benefits

Simon's role involves driving the evolution of Mercer Marsh Benefits global benefits platform, Darwin. He has advanced experience in product strategy and customer relationship management, specialising in nurturing stakeholder relations and guiding product management teams to drive enhanced platform capabilities and user experiences.

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