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5 key findings from the 2024 Restaurant Loss Cost Trends report

Learn more about the key findings from our fifth edition of Marsh's Restaurant Loss Cost Trends report.

05/19/2025 · 2 minute read

The fifth edition of Marsh’s Restaurant Loss Cost Trends report includes valuable insights and data about the loss experiences of restaurant companies, shared directly by these businesses. 

A biennial collaboration with Oliver Wyman, the comprehensive and industry-leading report aims to equip restaurant professionals like you with the practical data and best practices to help you proactively address your risk challenges and lower costs. 

The following are some key findings from our most recent report.

1. Rising general liability rates since 2019

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5%:

annual increase in general liability loss rates when adjusted for inflation.

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-2%:

unadjusted annual decrease in general liability loss rates.

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~0%:

mostly flat workers’ compensation loss rates after adjustments.

2. Increase in slips, trips, and falls claims

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5%:

increase in the proportion of losses from claims involving slips, trips, and falls. These types of claims are significantly more severe than others. Companies with mandatory non-slip footwear policies reported lower claim percentages related to these incidents.

3. Significant effects of social inflation

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10%:

increase in losses from claims over $100,000 due to social inflation between 2022 and 2023.

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2x:

rate of litigation conversion in recent years, which indicates a rise in claim disputes.

4. Training and safety practices help reduce claims

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5% to 10%:

reduction in claims frequency and severity for organizations that require in-person safety training and ongoing training.

5. Impact of cost allocation systems

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10% to 12% lower severity:

participants using formal cost allocation systems reported a 10% lower severity for large claims and 12% lower severity for small claims.

For more information or to explore how you can decrease your restaurant risk costs through actionable data insights, click here.

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