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Webcast

The Future of Benefits Technology: Centralize, personalize, and build your AI advantage

To keep pace with the future workforce, employers have critical opportunities to leverage benefits technology more strategically and modernize the way they deliver benefits.

Our recent global webinar, "The Future of Benefits Technology," explored the transformative trends shaping how organizations design and deliver employee benefits.

Drawing on Mercer Marsh Benefits’ latest research from over 400 employers and 3,000+ employees worldwide, we highlighted key themes including centralizing benefits platforms, the growing demand for personalized benefits, and the rapid integration of artificial intelligence (AI).

Within these themes, we explored the most impactful trends in employee benefits technology for 2026:

  • Employers are harnessing digital benefits platforms and AI to transform benefits management, using data insights to make informed decisions.
  • Building trust and transparency remains essential to the successful adoption of benefits technology by both employers and employees.
  • Benefits offerings are becoming more personalized to reflect the diverse needs and technology adoption across employee groups.

These trends are redefining the employee experience and empowering employers to create more agile, data-driven, and employee-centric benefits strategies for the modern workforce.

Missed the live session?

You can now watch the full replay of the webinar at your convenience to gain valuable insights and learn how to leverage benefits technology to stay ahead in 2026 and beyond.

Employee benefits and technology trends research

To keep pace with the future workforce, employers have critical opportunities to leverage benefits technology more strategically. 

Get an overview of the latest benefits technology trends.

Meet our speakers

Helen Sharpless Willis

Helen Sharpless-Willis

Darwin Commercial Leader, Mercer Marsh Benefits

Andrew Owens

Andrew Owens

Chief Technology Officer, Mercer Marsh Benefits

Iain Clark

Iain Clack

Commercial director for Darwin, Mercer Marsh Benefits

Ting Lye

Ting Lye

Global Propositions Development Leader, Mercer Marsh Benefits

Simon Jarvis

Simon Jarvis

Global Head of Product Development, Mercer Marsh Benefits