Podcast

Risk in Context Podcast: Building Resilience in Times of Crisis

In this episode of Marsh’s Risk in Context podcast, Pat Donnelly, President of Marsh US and Canada, and Michelle Sartain, Head of Marsh Specialty for the US and Canada, discuss the implications of the Ukraine crisis on businesses, some of the persisting challenges of the COVID-19 pandemic, and how organizations can better prepare for and respond to current and emerging risks.

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The unprovoked conflict between Russia and Ukraine has led to a major humanitarian crisis, and created one of the most significant geopolitical crises of our time — with substantial risk and insurance implications.

In this episode of Marsh’s Risk in Context podcast, Pat Donnelly, president of Marsh US and Canada, and Michelle Sartain, head of Marsh Specialty for the US and Canada, discuss the implications of the Ukraine crisis on businesses, some of the persisting challenges of the COVID-19 pandemic, and how organizations can better prepare for and respond to current and emerging risks.

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Key takeaways

Focus on resilience.

Organizations should apply learnings from past events to build resilience, and treat their journey towards resilience as a continual process.

Analyze different scenarios.

With an eye on both the short term and the long term, companies should use scenario analysis to prepare for emerging and interdependent risks. Scenario modeling can help organizations understand the impacts that could materialize over time, allowing you to be more proactive in your approach to dealing with risks.

Lead with empathy.

In times of crisis, businesses should communicate with their people and provide a clear understanding of the organization’s position and what it is doing to support those impacted.

About our speakers

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Pat Donnelly

President, Marsh US & Canada

Pat Donnelly is president of Marsh US and Canada, where he oversees insurance brokerage and risk advisory businesses throughout the region. He is a member of the Marsh Global Executive Committee. With more than 20 years of experience in risk management and insurance, Pat previously served as the Head of Marsh Specialty for the US & Canada. Prior to joining Marsh, Pat served as the Chief Executive Officer of JLT Specialty US, where he led the buildout of the US retail business – and the integration of JLT into Marsh in 2019.  Having served in a variety of management and executive positions throughout the industry, as well as in the technology architecture and consulting fields, Pat brings deep expertise and in-depth experience to his role. Pat is a graduate of the University of Illinois, where he was Academic All Big 10 and a George Huff Scholar-Athlete award recipient.

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Michelle Sartain

Head, Marsh Specialty, US & Canada

Michelle Sartain is the regional specialty leader for the US and Canada division, responsible for delivering specialization to clients in the construction, energy and power, private equity, transactional risk, credit specialties, marine, aviation, and FINPRO businesses. Michelle is also a member of the US and Canada executive committee.

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