As a National Client Executive, I engage in client relationships for accounts $100,000 and above and assist our advisory colleagues in the northeast and Canada with complex account management, carrier negotiations, and complex claims, etc.
Which of our Marsh shared characters - passionate, human, inquisitive, or enterprising - resonate most with you?
Passionate and human. My best skill is the ability to gain people’s trust. I am very empathetic and truly care. I have always believed you will thrive when you are passionate about what you do.
What excites you about working at Marsh?
I’m proud of our firm’s commitment to our colleagues and communities, our leadership’s trust in the “just do it” mantra for our service excellence commitment, and, finally, our exemplar reputation.
There are a lot of opportunities to build and grow your career, which is really important. I started at Marsh as a Client Advisor Manager (VP) and then was promoted in 2018 to my current role as a National Client Executive (SVP).
How has being a mentor, mentee, or both shaped your life and career?
I have been on both sides of the coin.
As a mentee, early in my career, my mentor believed in me when I didn’t believe in myself.
I decided not to attend college and jumped right into the working world. I began my 35+ year insurance career in the filing department at a local insurance company. My mentor pushed me to try new things even when I wasn’t sure I was ready. For example, we'd be at a function, and he'd tell me I was the one who would be presenting. He trusted me to be confident, professional, and prepared.
As my mentor used to say, "Be comfortable in your discomfort”; it is essential for growing as a professional. I am the individual today because of my mentor.
As a mentor, I instill the qualities with my mentees that my past mentors instilled in me. It is so exciting to see a mentee grow into their personal identity and not try to mirror someone they think they need to be.
I’m very active with community service and mentoring. For about the last six years, I’ve been co-chair for the New England chapter of Marsh Cares, our volunteer colleague resource group. I also encourage my colleagues in the Private Client Services division to participate in volunteering.
Through our company’s Social Impact Program, I’m mentoring someone through Streetwise Partners, an organization that pairs volunteers with mentees from overlooked and under-resourced communities to provide them with the skills, resources, and access to networks they need to secure and maintain employment. It’s a time-intensive program but incredibly rewarding.
What practices have you found most helpful in an effective mentor/mentee relationship?
Listen, coach, share experiences, set expectations, and be dependable and available. Be genuinely caring and a good listener. Remember to ask probing questions. Aside from the teachings of a mentor and mentee relationship, build trust. Trust is foundational.