Looking back on Hurricane Katrina and other events, we’ve found that organizations that were successful in safeguarding their employees incorporated four basic humanitarian steps to help their employees through crises:
- Help employees prepare personally.
- Give employees time to prepare.
- Provide a means to report that they’re safe and receive information.
- Help people recover by providing access to equipment to clear any debris or help in filing personal insurance claims, and assistance in how to talk to their children about the event.
Companies that took such steps before, during, and after Katrina reported high levels of employee good will and loyalty.
Only one-third of companies said they are ready to help employees get back on their feet in the wake of a major disaster.