A lack of effective information transfer has led to serious incidents in the process industry. Clear and effective communication during a shift handover provides a key layer of protection in the prevention of major incidents.
To promote accurate and reliable communication of information from one set of shift workers to another Marsh’s Global Risk Engineering Team has published this Position Paper on Shift Handover. In this paper, which is the seventh we have published in this series, we define the standards that would be rated by Marsh as “very good” for a shift handover system in the energy industry.
Sharing our knowledge of best-practices for creating safe and effective working environments is fundamental to our approach.