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Case study

Maximising efficiency: Outsourcing your return to work coordinator

15/05/2025

Discover how outsourcing the return to work coordinator role can improve processes, reduce costs, and enhance employee recovery in your organisation. 

Effectively managing workplace injuries and facilitating a smooth return to work process is crucial for both employee well-being and organisational financial health. Outsourcing the return to work coordinator role can be a strategic move for organisations looking to enhance their processes, reduce costs, and improve outcomes.

In this video, we chat with Mark Puskaric, Head of Workers’ Compensation at Mercer Marsh Benefits, as he explains the benefits of an outsourced return to work & injury management model and steps that organisations can take to assess and implement an outsourced model.

The role of outsourcing in return to work coordination

Proactive management in outsourced return to work

Effective return to work management is crucial for organisations aiming to reduce their workers' compensation premiums. By taking proactive control of workplace injuries and return to work processes, you can mitigate liabilities and achieve notable premium reductions. This proactive approach can not only enhance employee recovery but can also contributes to the overall financial sustainability of the business.

Investing in effective return to work robust programs

Investing in comprehensive return to work programs is a strategic approach that pays dividends. Organisations that prioritise these programs can navigate the increasing volatility of workers' compensation across different states. A well-structured return to work program can not only supports employees in their recovery but can also help you maintain operational efficiency and reduce internal operating costs.

Bridging internal resource gaps with outsourced support

Many businesses struggle with ineffective systems and processes that hinder their ability to manage claims efficiently. The absence of experienced personnel can lead to delays and increased costs in handling workplace injuries. By outsourcing the Return to Work Coordinator role, organisations can leverage specialised support and expertise, ensuring that claims are managed effectively and efficiently.

Financial benefits of outsourcing return to work coordination

The correlation between effective return to work management and financial outcomes is clear. Organisations that streamline their return to work processes may be able to expect potential reduction in both direct and indirect costs associated with workplace injuries. This can not only lead to lower premiums but also may enhance profit margins, making it a strategic investment for long-term success.

Steps to evaluate outsourcing return to work coordination

Organisations considering outsourcing injury management should consider the following steps:

  1. Document current costs: Assess the current and projected direct costs of workplace injury, including premiums and their percentage of payroll or turnover.
  2. Quantify indirect costs: Estimate the indirect costs associated with workplace injury management, including dedicated resources, contractors, and excesses.
  3. Evaluate internal resources: Assess the effectiveness of current internal resources in managing injury cases. Are they adequately trained and equipped to handle the complexities of injury management?
  4. Conduct ROI analysis: Perform a return on investment analysis comparing current insourced costs against a full or hybrid outsourced model. This should include potential savings from reduced claims and improved employee outcomes.
  5. Select an outsourcing partner: When choosing an outsourcing partner, consider their experience, capabilities, and alignment with your organisational goals. Look for partners who offer tailored solutions and have a proven track record in injury management.

Contact us

Learn more about how our outsourced injury management services can support your organisation and help enhance your overall risk management strategy.

Steven Cakaric

Steven Cakaric

National Client Solutions Director, Mercer Marsh Benefits

+61 423 378 035

  • Australia

Mark Puskaric

Mark Puskaric

Head of Workers’ Compensation, Mercer Marsh Benefits

+61 409 520 011

  • Australia

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This publication is not intended to be taken as advice regarding any individual situation and should not be relied upon as such. The information contained herein is based on sources we believe reliable, but we make no representation or warranty as to its accuracy. Marsh shall have no obligation to update this publication and shall have no liability to you or any other party arising out of this publication or any matter contained herein. Any statements concerning actuarial, tax, accounting, or legal matters are based solely on our experience as insurance brokers and risk consultants and are not to be relied upon as actuarial, accounting, tax, or legal advice, for which you should consult your own professional advisors. Any modelling, analytics, or projections are subject to inherent uncertainty, and any analysis could be materially affected if any underlying assumptions, conditions, information, or factors are inaccurate or incomplete or should change.

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