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Senior Living & LTC: Mitigating risks through effective and efficient technology implementation

Risks to watch for when deploying new technologies in the senior living and long-term care settings.

03/30/2023

Like so many other companies, senior living and long-term care providers are increasingly turning to technological means to enhance their operations and communications. But what role should technology play in resident care? And will there be unintended consequences that might outweigh the benefits?

Listen as Tara Clayton is joined by Liz Jensen, Clinical Director, Innovation & Technology Center at Direct Supply and Doris Fischer-Sanchez, Senior Vice President, Clinical Risk at Marsh for an insightful conversation into technology adoption and adaptation in this episode of Risk Insights: Senior Living and LTC.

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Key takeaways

Weigh the pros and cons

Beyond the intended efficiencies a technology promises, it’s important to understand the required time, training, attention, and maintenance required for successful implementation and ongoing management.

Be careful what you wish for

There is great power in data, but recognize that while the information gathered may provide answers for some questions, it may also reveal new issues that need solutions.

Stakeholder alignment is critical

Determine requirements across the enterprise to ensure that all those who have a stake in a new system or application will have their particular needs met effectively and efficiently. 

About our speakers

Tara Clayton

Tara Clayton

Client Executive, Senior Living and LTC Industry Practice

Tara Clayton is a client executive in Marsh’s Senior Living and LTC Industry Practice. In this role, she advises clients with strategic and tactical advice concerning effective general and professional claim resolution, risk management, and strategies to obtain maximum insurance coverage across lines of coverage. Tara’s expertise with complex litigation and creative risk management initiatives helps reduce costs, enhance value, and increase client control of their risk management programs.

Doris Fischer Sanchez

Doris Fischer-Sanchez

Senior Vice President, Clinical Risk

Doris Fischer-Sanchez provides clinical risk services for Marsh’s Senior Living & LTC Industry Practice, based in the Chicago office. She provides consultation to clients regarding organizational and clinical risk to promote risk management solutions and best practices. Doris develops thought leadership, training, and other resources in order to assist with identification and management of risks to promote resident safety and reduce losses.

Elizabeth Jensen

Elizabeth Jensen

Clinical Director, Direct Supply Innovation & Technology Center

Liz Jensen, PhD, MSN, RN-BC is the Clinical Director at Direct Supply Innovation & Technology Center @MSOE. She collaborates with leaders in tech, business, academia, and senior care providers on the use of technology to improve caregiving in senior care settings. Dr. Jensen draws from her prior experience as a senior care nurse executive, educator, and direct care nurse to inform her education and advocacy efforts with policy makers, researchers, and investors in senior care.

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