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Senior Living & LTC: Developing a roadmap for workforce success

As the workforce shortage continues, hear how an evolved approach to staffing can lead to greater workforce success.

As labor challenges in senior living and long-term care continue, it is essential for the industry to reimagine its approach to its workforce in order to build a path forward that is both sustainable and ready for the consumer demand on the horizon.

In this episode of Risk Insights: Senior Living & LTC, host Tara Clayton is joined by John Derse, Senior Partner and Healthcare Provider Industry Practice Leader at Mercer and David Mitchell, Partner in Mercer's Career Consulting Practice. Listen as the three examine changing workforce dynamics, including the supply of labor and the employee value proposition, and provide suggestions for how owners and operators can take an evolved approach to staffing for greater workforce success. 

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Key takeaways

Supply is shaped by demands

As care expectations increase, providers need to think about work differently in order to attract talent that can meet the demand.

One size does not fit all

Recognize that work-life balance is a concept that is here to stay; get personal and be flexible in your offerings.


Let the data guide you

Understand what attracts employees — and what drives them away — and use that as the foundation for your roadmap to success.

Our speakers

Tara	Clayton

Tara Clayton

Client Executive, Senior Living and LTC Industry Practice

Tara Clayton is a client executive in Marsh’s Senior Living and LTC Industry Practice. In this role, she advises clients with strategic and tactical advice concerning effective general and professional claim resolution, risk management, and strategies to obtain maximum insurance coverage across lines of coverage. Tara’s expertise with complex litigation and creative risk management initiatives helps reduce costs, enhance value, and increase client control of their risk management programs.

John Derse

John Derse

Senior Partner, Mercer

John Derse, located in Charlotte, NC, is a Senior Partner and leads Mercer’s Healthcare Provider Industry Practice. His consulting is in the area of People Strategy which includes strategy, alignment/change management, workforce analytics and rewards providing clients with "end to end" strategic advice concerning the design, implementation and operation of human capital and the HR function.

David Mitchell

David Mitchell

Partner, Mercer

As a Partner in Mercer’s Career consulting business, David guides senior leaders as they transform HR organizations — people, processes, and systems — in order to drive top-line results through maximum productivity and engagement, deliver profitable growth through the embrace of efficiency and automation, and innovate through employee-centric process design & data-driven decisions.