SVP, Communications, Media and Technology Industry Practice Leader, Asia
The complex nature of business today does not occur in a vacuum. Companies form part of interdependent networks with many internal and external stakeholders. As the business environment becomes increasingly interconnected and volatile, it’s important for you to have a comprehensive and up-to-date understanding of the risks to your everyday business operations and be prepared to manage them.
Business interruption can occur due to any number of factors, ranging from property damage caused by a major storm, machinery breakdowns, labor disputes, cyberattacks, and other risk events. Business interruption losses can range from reduced sales, to the increased cost of working due to the loss of a critical supplier, to the loss of future revenue streams from a disruptive event.
While business interruption is not a new risk phenomenon, companies still struggle to manage and accurately assess their risk exposures. This is due to operational and financial reasons and the vast amount of data that needs to be collected from across an organization.
Marsh’s business interruption specialists can provide you with data-backed insights into potential causes of business interruption, help you stress test your organization’s resilience, and develop effective risk transfer and management strategies. When the worst happens, our claims specialists can help with properly identifying your business interruption losses and costs, and then advocating for appropriate recovery from insurers.
Our team works with your company’s leadership and stakeholders to address and mitigate business interruption risks, ensuring you are positioned along a more stable road to success.
Today, companies don’t operate in isolation; they are part of a complex network with multiple stakeholders in a volatile global business environment. Having a comprehensive and deep understanding of supply network ecosystems and the organisational resilience to respond quickly to threats and their impacts are critical to business success.
A value-driven, flow-based supply chain resiliency strategy can provide the framework for an integrated approach to supply-network risk management. This approach is one element of a suite of services that includes BI values and policy reviews, claims preparation, and natural catastrophe exposure analysis. By taking a multidimensional approach to BI, the Marsh Business Interruption Centre of Excellence (BICoE) helps ensure that you employ the right solutions for your organisation and its unique risk profile.
We work with colleagues across Marsh, clients, insurers, and professional bodies to improve the understanding of BI risk and the quantification of exposures in order to better articulate these risks to the insurance market. And we deliver enhanced coverage options built on a deeper understanding of individual businesses and efficient, economic risk-transfer solutions tailored to your needs.
Marsh Risk Consulting’s global Financial Advisory Services (FAS) Practice provides expert assistance in the quantification and measurement of damages, economic claims, and losses to help you recover and/or minimise losses resulting from catastrophic events, litigation, or disputes.
Our multidisciplinary team of experts delivers forensic accounting, investigative, construction, product recall and liability, valuations, dispute advisory, and insurance claim preparation and advisory services. We are able to respond and react anywhere in the world, assisting you with local language, customs, and regulatory issues.
Marsh’s BICoE is a global practice that works with our colleagues and clients around the world to challenge existing protocols in insurance placement, claims, analytics, legal, and service. We view BI as "anything that interrupts business" and adopt an approach that seeks to remove the historic blinders that have kept the focus largely on property-damage BI.
BICoE is a resource for our colleagues and a centre of innovation for our clients. It has a clear strategy and plan that focusses on education, product development, and claims.
Marsh’s Supply Chain Risk Management (SCRM) Practice undertakes a comprehensive review of supply chain exposures. It begins by mapping the internal and external supply chains (including services) and continues with consideration of the key operational processes or services – and potentially critical failure points. We can also include a natural hazard risk map of suppliers using our exclusive broker access to a natural hazard zone database.
Business interruption insurance is often included in a company’s property insurance policy or is added to it through an endorsement. It is intended to help keep a business afloat during a time of crisis stemming from damage to property, whether that involves inclement weather or a natural disaster, a supply chain issue, a labor dispute, or other form of business interruption. This coverage is valuable in circumstances where your business income might be interrupted for some time and the impact may have serious consequences on your bottom line.
Depending on the specifics of your policy, business interruption insurance covers loss of income due to a direct physical loss or damage to your property, and can also help with maintaining regular operations.
With business interruption insurance, it is common in a property policy that a deductible and/or waiting period needs to be applied before an insurer will begin to pay against a loss. In addition, the coverage provided may be limited to a specified period of time or a sublimit within the property policy.
Any business that is vulnerable to interruption of daily operations from any number of causes, including, for example, natural disasters, supply chain issues, and cyber disruptions that cause property damage should consider obtaining business interruption insurance. This is especially true in cases where your business may not have extensive cash reserves to buffer the period of interruption, but needs to continue paying rent or mortgage payments, salaries, loans, or other expenses. Without regular income flows provided by your business or insurance recoveries, there could be unfortunate financial outcomes.
An extra expense extension to a property policy typically provides coverage for necessary expenses during the business restoration period that would not have been incurred without a business interruption loss. When you face a loss, you are obligated to take reasonable steps to prevent or minimize it. The expenses related to reducing your loss typically are covered as part of your business income loss, so long as they do not exceed the loss itself.
Service interruptions can be covered through an extension to a business interruption policy. It will typically provide business income coverage due to direct physical loss, damage, or destruction to electrical, steam, gas, water, sewer, telephone, or any other utility service’s property. That property could include transmission lines and related plants, substations, and equipment supplying services to covered locations.
There are potentially some restrictions on coverage. These may include:
Contingent business interruption covers business income loss resulting from interdependencies, in other words, physical loss, damage, or destruction of property owned by those related to you in the flow of commerce. It typically includes direct “suppliers” of goods or services to you and direct “receivers” or “customers” of goods or services manufactured or provided by you. The physical damage to your suppliers or receivers usually must be of a type that would be covered by your policy had the damage happened to your own property.
While contingent business interruption often provides coverage for the “direct” relationship between you and your suppliers or receivers, it can sometimes be extended to cover your suppliers’ suppliers — typically known as “indirect” or “second tier” suppliers. Such coverage may require, among other things, that indirect suppliers be specifically identified.
We have seen the need to closely manage business interruption risk during the COVID-19 pandemic and recent periods of civil unrest, when many businesses were forced to close for a period of time, experienced unprecedented supply chain disruptions, and in some cases suffered physical damage to their properties.
Marsh’s team of risk advisors can help you assess the risks that might contribute to business interruption, as well as develop an understanding of how an interruption may affect your business. From there, you can take a team approach to creating a plan for managing risk.
Preventative planning is an integral part of mitigating business interruption exposures. Development of policies that seek to prevent issues from arising can keep your business on track. The flip side of this plan will be strategizing the response and insurance coverage that will aid recovery from any interruption that does occur.
Your risk advisor can help you adjust your coverage as exposures evolve, implement appropriate risk mitigation strategies, and assist you in selecting the best approach to claim recoveries when a loss happens.
SVP, Communications, Media and Technology Industry Practice Leader, Asia