Senior Living & LTC: Identifying, responding to, and preventing workplace violence

Hear how senior living and long-term care owners and operators can prepare for and respond to someone who poses a threat to the community.

Senior living and long-term care owners and operators need to have an updated active violence emergency response plan to prepare associates, residents, and others on how to respond when someone poses a threat to the community. Although active violence incidents have been rare in senior living communities, owners and operators must still be vigilant in their preparation to ensure a successful response if an event does occur. Conducting a needs assessment will help to identify a plan for preventing and reacting to incidents.

Tara Clayton discusses how owners and operators can best develop these plans with Marsh risk specialists Doris Fischer-Sanchez and Jonathan Frost in this episode of Risk Insights: Senior Living and LTC.

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Key takeaways

Prepare for the situation

Be aware and ready to respond to different types of violence scenarios including criminal intent (including terrorism), resident and caregiver, employee on employee, and personal relationship.

Involve all stakeholders

Employees, residents, and guests should all be aware of processes and procedures so they are ready to respond to incidents. 

One size doesn’t fit all

Each senior living community has a unique layout, structure and culture. Communities must develop bespoke plans that consider their unique characteristics.

About our speakers

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Tara Clayton

Client Executive, Senior Living and LTC Industry Practice

Tara Clayton is a client executive in Marsh’s Senior Living and LTC Industry Practice. In this role, she advises clients with strategic and tactical advice concerning effective general and professional claim resolution, risk management, and strategies to obtain maximum insurance coverage across lines of coverage. Tara’s expertise with complex litigation and creative risk management initiatives helps reduce costs, enhance value, and increase client control of their risk management programs.

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Doris Fischer-Sanchez

Senior Vice President, Clinical Risk

Doris Fischer-Sanchez provides clinical risk services for Marsh’s Senior Living & LTC Industry Practice, based in the Chicago office. She provides consultation to clients regarding organizational and clinical risk to promote risk management solutions and best practices. Doris develops thought leadership, training, and other resources in order to assist with identification and management of risks to promote resident safety and reduce losses.

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Jonathan Frost

Senior Property Risk Consultant, Consulting Solutions, Marsh Advisory

Jonathan Frost is a Senior Security Consultant in Marsh Advisory. His extensive security background started as Marine assigned to Camp David. Jonathan continued to gain knowledge in emergency response as a police officer for more than a decade.

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