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Flood crisis: We’re here to help

Marsh is supporting clients and communities affected by the devastating flooding across Northern NSW and South East QLD. Learn how.

3 March 2022

Marsh is supporting our clients and communities affected by the devastating flooding across NSW and South East QLD resulting in property damage, personal injury and the tragic loss of life. 

Forecasts project that the rain could worsen and it is likely to be weeks before floodwaters recede and there can be a reasonable understanding of the full extent of the damage.

The significant impact on claims

The Insurance Council of Australia (ICA) has reported that as at 2 March, insurers have received 48,220 claims related to the flooding in South-East Queensland and the New South Wales coast – a 53% increase on the previous day’s claims count.

The ICA reports that 37,807 of the claims are from Queensland. New South Wales figures are expected to increase in coming days as more policyholders return to their homes and businesses.

Eight-four per cent of total claims relate to property, with the remainder motor vehicle. Insurers do not have an estimate of claims costs at this time.

Supporting you 

“Events of this nature impact businesses and the broader community right across Australia. It is a crucial time - the Marsh team is here to help, support, and assist claims and recovery.”  

Catherine Osborne, Chief Claims Officer, Marsh Pacific.

Across Marsh, we have mobilised to support our many clients affected by interruption and loss, helping the road to recovery. Our claims teams across Australia are already assisting clients, and we also have our international colleagues ready to assist to ensure we are providing the best and most timely support to clients in need.  


Did you know?

The vast majority of policies will cover claims preparation costs, including the services of an Independent Claims Consultant: An extra hand to advise, quantify, prepare and support timely outcomes.


Download our helpful guide for storm and flood damage claims including:

  • Tips to help you with your documentation and preparing to make a claim  a claim
  • Advice on working with loss adjusters or other insurer-appointed experts
  • Details around claims advocacy to help maximise your insurance recovery whilst avoiding unnecessary delays

Download Guide

Your broker can help you understand your options around the Claims Process and facilitate access to an independent Claims Consultant. 

Contact Marsh or your broker directly.  

Marsh Pty Ltd (ABN 86 004 651 512, AFSL 238983) (“Marsh”) arrange this insurance and is not the insurer. The Discretionary Trust Arrangement is issued by the Trustee, JLT Group Services Pty Ltd (ABN 26 004 485 214, AFSL 417964) (“JGS”). JGS is part of the Marsh group of companies. Any advice in relation to the Discretionary Trust Arrangement is provided by JLT Risk Solutions Pty Ltd (ABN 69 009 098 864, AFSL 226827) which is a related entity of Marsh. The cover provided by the Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions. This website contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire a product, refer to the specific policy wordings and/or Product Disclosure Statements available from JLT Risk Solutions on request. Full information can be found in the JLT Risk Solutions Financial Services Guide.”