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Solicitors – Dealing with Difficult Clients


Difficult clients are a perennial source of negligence claims for solicitors firms. They are usually a significant drain on resources and hardly ever pay their way. Difficult clients can also disrupt professional routines and if a mistake is made, elements of poor service can negatively affect the liability position for the law firm.

Difficult clients can have a negative impact on your ability to deliver good professional service. Often they are successful, forceful individuals and can be overbearing and bullying by nature. They tend to not want to hear advice that challenges their opinions.

Managing client engagement is critical to ensuring you are less likely to encounter problems with difficult individuals. In this risk note, John Kunzler, Head of Financial and Professional Liability, sets out some points to combat the risks difficult clients can create.